The RoleWe're looking for a
Customer Success Manager to help our customers get the most value from Corridor and build long-term, successful partnerships with us.
You'll build out processes and own a portfolio of customers throughout their lifecycle - from onboarding and adoption through ongoing engagement, renewal, and expansion. We want someone excited to own and build; adding creativity and personality to how we support our customers.
What You'll Do- Own and build trusted relationships with a portfolio of customers, including security, engineering, and technical stakeholders.
- Lead onboarding and adoption, helping customers successfully implement Corridor and realize value quickly.
- Monitor customer health, identify risks early, and proactively address challenges.
- Drive ongoing engagement, renewals, and opportunities to deepen adoption and expand usage.
- Partner with Sales, Product, and Engineering to advocate for customer needs and solve problems.
- Share customer feedback and insights to help improve the product and overall customer experience.
Who You Are- You're a high-ownership, customer-focused operator who enjoys building relationships and solving problems.
- You have experience managing B2B customers and driving adoption, retention, and growth.
- You're comfortable working with technical customers and can quickly learn complex products.
- You're proactive, organized, and comfortable managing multiple priorities.
- You're an excellent communicator who can build trust with both technical and executive stakeholders.
- You enjoy working in a fast-moving environment and taking ownership of customer outcomes.
Qualifications- 3-6+ years in Customer Success, Account Management, Solutions, or another customer-facing role
- Experience managing B2B customers through onboarding, adoption, renewal, and expansion
- Experience with technical products, ideally cybersecurity, developer tools, infrastructure, or AI
- Strong relationship-building and problem-solving skills
- Comfortable working in an early-stage environment
We're looking for someone open to working in a hybrid environment; 3 days per week in our South Beach, San Francisco office (Mon, Wed, Fri).
