DescriptionWe9re looking for a seasoned, proactive
Customer Success Manager who is passionate about technology, eager to engage with global customers, and excited to help organisations succeed in their quantum journey.
As a
Customer Success Manager at Classiq, you will play a key role in ensuring our customers achieve measurable success with Classiq9s quantum software platform. You9ll be the customer9s trusted advisor - guiding them from onboarding to expansion - and helping them extract maximum value from Classiq9s solutions.
This is a highly cross-functional role where you9ll collaborate closely with product, engineering, and sales teams, combining technical understanding with strong relationship management skills.
Responsibilities:- Build and maintain long-term relationships with customers, driving engagement, satisfaction, renewals, and growth
- Own customer relationship management, from onboarding and adoption to continued engagement, ensuring seamless transitions and sustaining the Classiq platform. Translate customer objectives into actionable success plans, ensuring measurable outcomes
- Collaborate with technical teams to solve customer challenges and share best practices
- Lead end-to-end customer renewals by demonstrating value, identifying expansion opportunities, and aligning with customer success goals
- Serve as the customer9s voice internally, providing feedback that influences our product roadmap
Requirements:- Technical Bachelor9s degree in Maths / Computer Science / Engineering / Physics or STEM equivalent
- Master9s (M.Sc / M.B.A) is a plus
- 3+ years of experience in Customer Success, Technical Account Management, or a similar customer-facing role in Quantum Computing (preferred), software, cloud, Deep tech technology or other advanced technology
- Proven ability to lead complex customer relationships, including renewals and growth discussions, with technical and business stakeholders
- Strong technical approach and ability to learn complex software tools quickly
- A proactive, curious, and collaborative mindset - passionate about quantum, innovation and customer success
- Skilled at conflict resolution, expectation management, and consultative engagement
- Knowledge or experience with quantum computing or adjacent fields is a plus
- Excellent verbal and written communication skills
- Experience with state of the are AI tools
- Experience as a programmer is a plus
- Willingness to travel up to 20% of the time.
