3+ years of Customer Success experience, preferably in SaaS GovTech
Proven ability to develop risk mitigation strategies and ensure customer retention
Strong track record of exceeding customer success metrics
Excellent verbal and written communication skills
Willingness to travel regionally and nationally as needed
Responsibilities
Understand public sector clients' needs and enhance customer experience
Build lasting relationships with clients and identify upsell opportunities
Collaborate with Sales and Development teams based on client feedback
Ensure clients derive maximum value from Citian products
Support company scaling efforts through client engagement
Benefits
Competitive salary and benefits package including medical, dental, and vision insurance
Generous PTO
401(k) company match and monthly commuter transportation benefit
On-site gym and free snacks in the office
High-growth potential with advancement opportunities in a fast-growing startup
Full Job Description
As a Customer Success Manager at Citian, you will be responsible for understanding our public sector clients' most important needs and providing an outstanding customer experience while ensuring maximum value from our products and services. You will be crucial in helping us scale the company by building lasting relationships with our public sector clients and identifying upsell opportunities within existing accounts. The Customer Success Manager will take client feedback and collaborate with our Sales and Development teams to ensure an optimal experience with Citian products. The ideal candidate is passionate about client satisfaction, possesses excellent verbal and written communication skills, and understands how to build and nurture strong relationships with clients and stakeholders.
Required Qualifications:
3+ years of Customer Success experience ideally within SaaS GovTech
Proven ability to develop and implement risk mitigation strategies and ensure customer retention.
Strong track record of consistently exceeding customer success metrics and targets
Excellent verbal and written communication skills
Ability to travel to various local and national events as needed. Travel will be regional and national
Preferred Qualifications:
Venture-backed, start-up experience
Prior Customer Success experience with public sector clients
Salary Range: $90,000 - 130,000
Your Citian Advantage:
Competitive salary and benefits package including medical, dental, and vision insurance and generous PTO.
401(k) company match and monthly commuter transportation benefit
On-site gym and free snacks in the office
High-growth potential and opportunities for advancement within a fast growing, venture-backed SaaS startup!
Let's build smarter cities together! Learn more about Citian here: www.citian.co
