5-7 years in Customer Success or Account Management within B2B SaaS
Proven track record of improving customer adoption and retention
Strong skills in leading renewal and pricing discussions
Ability to analyze customer and product data for prioritization
Excellent communication skills for diverse audiences
Highly organized with a focus on follow-through
Self-motivated and comfortable in a remote, fast-paced environment
Bonus: Experience with multi-department rollouts
Responsibilities
Lead onboarding and rollout planning for new customers
Conduct tailored product knowledge sessions and webinars
Build relationships with key customer stakeholders
Identify adoption barriers and growth opportunities through data analysis
Manage renewals and coordinate plans to mitigate churn risks
Expand accounts by introducing Blinq to new teams and locations
Maintain detailed account plans and customer health records
Collaborate with internal teams to resolve customer escalations
Enhance processes using AI and automation where applicable
Benefits
20 days of annual leave
Access to a 401(k) retirement plan
Comprehensive healthcare plan
Generous PTO with flexible policies
Opportunities for team bonding activities
Competitive salary with growth potential
Full Job Description
Role & Impact
You'll own a portfolio of business customers across the full customer lifecycle, from onboarding and product education through to renewal and expansion. This role combines customer success with commercial account ownership.
You'll understand what each customer wants to achieve, help them adopt Blinq across their teams and lead conversations about renewing and growing their account. Working closely with Sales, Support, Product and Engineering, you'll also turn customer insights into improvements to our product and processes. What You'll Do
Lead onboarding and rollout planning, setting clear goals and helping customers introduce Blinq across their teams.
Run product knowledge sessions, feature walkthroughs and webinars tailored to administrators and team members.
Build relationships with customer champions, budget owners and decision-makers, understanding their priorities and buying processes.
Use product usage data and customer conversations to identify adoption barriers, renewal risks and growth opportunities.
Own renewals, including pricing and commercial discussions, and coordinate plans to address churn or contraction risks.
Grow accounts by identifying opportunities to bring Blinq into additional teams, departments and locations.
Maintain clear account plans, customer health records, renewal forecasts and expansion opportunities in our CRM.
Partner with Support, Product and Engineering to resolve escalations and communicate clearly with customers.
Improve playbooks and use AI and automation thoughtfully to manage your portfolio, with personal attention where it matters.
What You'll Bring
Experience in Customer Success or Account Management within B2B SaaS, owning both customer outcomes and commercial results.
Evidence of improving adoption, retaining customers and growing existing accounts.
Confidence leading renewal, pricing and expansion conversations, with sound commercial judgment.
The ability to use customer, product and revenue data to prioritize work and measure impact.
Clear communication, whether you're running product training, navigating a difficult conversation or speaking with senior decision-makers.
Strong organization and follow-through across a large portfolio, with a practical approach to AI and automation.
Ownership, curiosity and comfort working independently in a remote, fast-moving environment.
Bonus: Experience supporting rollouts across multiple departments, locations or larger employee populations.
What you get
Time to switch off. 20 days of annual leave.
Plan for your future. Access to a 401(k) retirement plan.
Healthcare plan
Salary ranges from $85,000 - $110,000 depending on experience.
What you get
Competitive salary and a real growth path. As Blinq grows, your role and compensation grow with it.
Time to switch off. Generous PTO plus a flexible policy for everything life throws at you beyond that.
Good times, often. Team offsites, dinners, games nights. We like hanging out and it shows.
Comprehensive health, dental, and vision coverage.
