About the RoleAs a
Customer Success Engineer at Sprig, you will help customers successfully deploy, integrate, troubleshoot, and scale Sprig across their organizations. You'll partner directly with product teams, researchers, and technical stakeholders to solve complex challenges and ensure customers maximize the value of our platform.
This role sits at the intersection of Customer Success and Solutions Engineering. You'll serve as a trusted technical advisor to customers, own complex technical engagements, and act as a strong internal advocate for customer needs and product improvements.
This is an ideal role for someone who enjoys technical problem solving, customer interaction, and cross-functional collaboration, and who is comfortable independently navigating complex customer environments in a fast-moving environment.
This is a hybrid role based in our San Francisco office 4x per week.Your Impact- Diagnose and troubleshoot integration issues, conduct technical demos, and align with business and product goals.
- Partner directly with customers to troubleshoot technical issues related to integrations, SDK implementations, APIs, survey deployments, and platform configuration
- Lead technical onboarding and implementation for a portfolio of mid-market customers, driving fast time-to-value so teams can roll out Sprig across their workflows
- Act as liaison with our product & engineering teams on escalations. Detailed discovery to allow product teams to efficiently address any issues.
- Collaborate closely with Product and Engineering teams to identify common customer requests, test workarounds and new feature releases, and improve technical documentation to ensure customer success
- Partner closely with Sales and Customer Success teams to support technical evaluations, renewals, expansions, and customer growth opportunities
Your Strengths- 2-4+ years of experience as customer support engineer
- Strong troubleshooting and problem-solving skills with a genuine curiosity for understanding how systems work and the ability to independently navigate ambiguous technical problems
- Problem solver mindset - Hunger for understanding why something is happening and enjoy digging into the source code to troubleshoot issues
- Ability to communicate complex technical concepts clearly and confidently to both technical and non-technical audiences
- Highly collaborative and energized by working cross-functionally with Sales, Product, Engineering, and Customer Success teams
- Experience supporting mid-market customers at a SaaS company is preferred
Benefits & Perks- Competitive Salary
- Competitive Employee Equity
- 401K Program
- Medical, Dental, and Vision Benefits
- FSA/HSA Benefit
- $175/month Commuter Benefit
- Additional Wellbeing Benefits
- Flexible Paid Time Off
- Paid Parental Leave
- Professional Development Stipend
- Lunch and dinner provided daily
- Company Sponsored Social Events
At Sprig, we pride ourselves on being a people-first company, where your contributions truly matter and are valued. We were recently awarded by Fortune as top 50 best places to work in the US, and top 50 Places to Work in the Bay Area by Built In. Come join our mission of building products users love and have a real impact on Sprig's future.
