Customer Success Engineer, Scandit USAYour opportunityWe're seeking a Customer Success Engineer to join our US team and support a portfolio of key enterprise accounts.
This is a more technical Customer Success role than most.
You'll be the technical partner customers' engineers rely on: building demos, sharing code to unblock integrations and guiding implementation, while owning adoption, renewal and growth. This is not an account management or sales role.
Travel and location setupTravel: c.20% on average, sometimes at short notice, usually 1 to 3 day trips to customer sites and Scandit events.
Timezone requirements: Central or Eastern time zone. You'll work US business hours, with overlap with our European colleagues in the morning.
Working arrangements: If you are near Boston, you can work from our office 2 to 3 days a week; alternatively, this position can be done remotely if you are not near our Boston office.
What you'll do- Own a portfolio of key US enterprise accounts and drive adoption, retention, and growth
- Become a deep expert in Scandit's products and SDKs, and guide customers through technical decisions
- Lead discovery conversations and translate customer needs into feasible Scandit solutions
- Build tailored demos and share code snippets and small integrations to unblock customers
- Run workshops, adoption reviews, and QBRs with technical and business stakeholders
- Spot at-risk accounts early and expansion opportunities, and partner with Sales to act on them
- Be the voice of the customer inside Scandit, working with Product, Engineering, and Support
- Use AI tooling (Claude Code, etc.) to speed up customer-facing technical work
Must have- 2+ years in a customer-facing technical pre-sales, post-sales or support role at a B2B software company e.g. Customer Success Engineer, Solutions Engineer, Technical Account Manager, etc.
- A solid technical foundation and coding experience in any language: you have written or debugged code, scripts or integrations, ideally using SDKs or APIs
- Strong written and verbal communication, and you can present to both business and technical audiences and explain a technical problem clearly and concisely
- Strong strategic thinking and analytical skills
- A solid understanding of enterprise IT architectures
- You build strong relationships with customers and colleagues, and you are likeable, humble and fun to work with
- You learn quickly and act on feedback and coaching
Nice to have- Strong discovery skills: translating customer requirements into feasible technical solutions
- A track record running workshops, adoption reviews or QBRs
- Experience working with Product, Engineering, Sales and Marketing
- Background as a software engineer, mobile developer, solutions engineer or solutions consultant
- Mobile development experience (iOS, Android, React Native or Flutter)
- Industry experience in retail, transport and logistics, computer vision, or mobile data capture
- Salesforce and a CS platform such as Planhat (what we use) or Gainsight
- Comfort using AI development tools such as Claude Code
How we hire- A 30 to 45 minute call with our Talent Acquisition Manager
- A 30 to 45 minute conversation with the hiring manager
- A 1-hour technical interview with a member of the team (no preparation needed)
- A 1-hour panel presentation of a case study, sent at least 5 days before
Why Scandit- Certified "Great Place to Work" in 7 countries
- Smart, people-first culture
- Flexible office, hybrid, or home working
- Individual equity plan in a high-growth company
- Learning and development opportunities
- Offices in Zurich, London, Tampere, Warsaw, Boston, and Tokyo
- Plus benefits specific to your location
Imagine the What. Build the How.#LI-CB1
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