5-7 years experience as a customer-facing engineer with a security vendor
Authoritative knowledge of Linux OS operations and commands
Familiarity with public cloud environments, particularly AWS
Hands-on experience with security tools like IDS, SIEM, and firewalls
Comfortable committing to a sales quota
Experience in project management or post-sales implementation is a plus
A Computer Science degree is desirable
Responsibilities
Collaborate with Account Manager to establish customer success criteria and enhance product adoption
Define and monitor risk metrics, documenting progress in reducing exposure using Threat Stack's Cloud Security Platform
Take ownership of technical aspects of customer subscriptions, guiding onboarding and implementation
Provide creative solutions to technical challenges and share insights on security best practices
Collect and relay customer feature requests and feedback to Product Management and Engineering
Benefits
Flexible working hours
Opportunities for professional development
Supportive company culture focused on employee well-being
Full Job Description
Responsibilities:
Work closely with Account Manager to map out customer success criteria and drive product adoption and growth
Define risk metrics and measure and document progress towards limiting this exposure using Threat Stack's Cloud Security Platform® (CSP)
Take ownership of all technical aspects of customer subscription - from onboarding and implementation by assisting customers with system configuration (policy configs, alert rules, etc.) to addressing technical challenges with creative solutions by providing consultative insight on security monitoring best practices
Be the voice of the customer by capturing feature requests and general feedback to share with Product Management, Engineering, and Marketing teams
Requirements:
5-7 years experience as a customer-facing engineer with security vendor
Authoritative knowledge of Linux OS operations and commands
Familiarity with public cloud environments and security services - especially Amazon Web Services
Hands-on experience with security tools such as IDS, SIEM, firewalls, anti-malware, etc. as well as auto-deployment tools such as Chef, Puppet, and Ansible
Comfortable committing to a quota and supporting revenue influencing activity
Experience in project management or post-sales implementation role a plus
Successful performances in a startup environment is a substantial plus
Computer Science degree desirable
Skills & Requirements Qualifications
About F5 Networks
F5 Networks, Inc. is a global company that specializes in application services and application delivery networking (ADN). F5 technologies focus on the delivery, security, performance, and availability of web applications, as well as the availability of servers, cloud resources, data storage devices, and other networking components. F5 Networks is a leading provider of application delivery networking (ADN) technology that optimizes the delivery of network-based applications and the security, performance, and availability of servers, data storage devices, and other networking components. F5 Networks is a leading provider of application delivery networking (ADN) technology that optimizes the delivery of network-based applications and the security, performance, and availability of servers, data storage devices, and other networking components. F5 Networks is a leading provider of application delivery networking (ADN) technology that optimizes the delivery of network-based applications and the security, performance, and availability of servers, data storage devices, and other networking components.
