2-4 years in customer success, account management, or a revenue-focused role.
Proven track record of driving expansion and net revenue retention (NRR).
Experience in building processes and functions from the ground up.
Willingness to travel approximately 25% of the time.
Familiarity with home services, trades, or field-service management software is advantageous.
Ability to work in a hybrid model from New York, NY.
Responsibilities
Own retention and net revenue retention (NRR) for enterprise accounts.
Develop the customer success function and playbook from scratch.
Drive revenue growth through upselling and cross-selling.
Collaborate with sales, product, and leadership to ensure positive customer outcomes.
Travel to customer sites as needed, approximately 25% of the time.
Benefits
Opportunity to shape the customer success strategy from the ground up.
Direct influence on company growth and customer base expansion.
Work closely with the founding team in a dynamic environment.
Hybrid work model offering flexibility between in-office and remote work.
Full Job Description
Location: New York, NY
Work Model: Hybrid (in-office preferred), ~25% travel
Industry: AI / vertical SaaS for home services
Compensation: $100K-$130K base, $200K OTE The Opportunity
Our partner is hiring their first dedicated Customer Success / Account Manager to own the post-sale relationship for a fast-growing book of enterprise home-services accounts, companies doing $10M to $1B+ in revenue. This is a revenue-focused seat: you will build the customer success playbook from scratch, drive retention and expansion, and turn satisfied customers into growing ones.
You will work closely with the founding team and have direct influence over how the company scales its customer base, with compensation tied to the retention and expansion you deliver. Responsibilities
Own retention and net revenue retention (NRR) across a portfolio of enterprise accounts.
Build the customer success function and playbook from the ground up.
Drive expansion revenue through upsell and cross-sell.
Partner with sales, product, and leadership to deliver strong customer outcomes.
Travel to customers as needed (approximately 25% of the time).
Requirements
2-4 years in customer success, account management, or another revenue-oriented role.
Strong commercial instincts with a track record of expansion and NRR.
Builder mentality with experience creating processes from scratch.
Comfortable with approximately 25% travel.
Background in home services, trades, or field-service management software, or early-stage startup experience, is a plus.
