5-7 years of experience in market research or consumer insights, preferably in a SaaS environment.
Hands-on experience with survey design and analysis.
Strong knowledge of quantitative methods like Conjoint, MaxDiff, and segmentation.
Proven ability to conduct client training and onboarding sessions.
Excellent communication skills to translate complex concepts into client-friendly terms.
Ability to analyze usage data proactively to drive client engagement.
Experience collaborating with sales teams while maintaining clear boundaries.
Responsibilities
Drive product adoption by ensuring clients effectively utilize their purchased solutions.
Enable clients to access and implement subscription-included features and tools.
Onboard new stakeholders through comprehensive training and support.
Monitor account health and usage metrics to preemptively address low engagement.
Facilitate seamless transitions from sales to post-sale support for new clients.
Act as the voice of the customer by providing feedback to the Product team on feature usage.
Identify opportunities for product expansion and hand off to pre-sales teams.
Benefits
Flexible work environment with remote/hybrid options and the ability to work abroad for up to 6 weeks per year.
Dedicated learning budget and company-wide workshops for ongoing professional development.
Comprehensive health benefits, including mental health support and global mental health days.
Commitment to diversity and inclusion through community initiatives and education.
401k program with a 3.5% annual match to support financial wellness.
Team bonding activities, including offsites and seasonal parties to foster a fun work culture.
Full Job Description
Introduction:
As a Customer Solutions Consultant, you'll play a crucial role in empowering our existing clients to maximize the value of our Agile Insights Platform. In this role, you will ensure clients fully utilize their purchased subscriptions, onboard new stakeholders, and drive adoption of our latest features and releases. Working alongside our Client Development team, who own the commercial relationship, you will help our clients succeed and answer their research needs with the software they already own.
Keep scrolling to learn more..
What you will be doing:
Drive Product Adoption: Ensure clients run and utilize their purchased solutions (such as BBHT, Category Twins, or advanced quantitative studies) and proactively resolve or escalate adoption bottlenecks.
Enable Features & Releases: Bring subscription-included features to the accounts that need them, including quinn Search across past research, norms, heat maps, DIQ, Email Invite Module, Typing Tools, and API connections.
Onboard Stakeholders: Guide new client leads and team members from foundational Academy training to independently building and running their own research projects in the platform.
Track Account Health & Usage: Monitor usage metrics across your book of business to ensure clients steady their platform consumption and intervene before low usage impacts renewal.
Manage Pre- to Post-Sale Handovers: Join late-stage sales cycles to ensure a seamless transition so new clients build on what they were sold from day one.
Voice of Customer to Product: Provide direct adoption feedback to our Product team, taking ownership of tracking feature uptake and identifying adoption barriers.
Identify Expansion Handoffs: Recognize when clients need additional products, hand contextualized opportunities to pre-sales, and ensure post-sale adoption.
Who you are:
You listen for the need behind a client's question and know exactly which platform capability answers it.
You proactively analyze usage data to reach out before issues arise, driving value before a request is even made.
You can confidently guide a new user from an empty project to an active study and explain methods like MaxDiff or Mental Availability in the terms of the client's category.
You have experience in market research, consumer insights, or a client-facing role at a research SaaS company, including hands-on survey design and analysis.
You bring working knowledge of quantitative methods (such as Conjoint, MaxDiff, TURF, and segmentation) as well as familiarity with brand tracking.
You have a proven track record of running client training, onboarding sessions, and enablement programs.
You collaborate seamlessly with Client Development teams without crossing commercial boundaries.
You are US-based and available to work US business hours.
Benefits of working at quantilope:
Flexible work environment: With flexible PTO, flexible working hours and remote/hybrid opportunities, we believe you can succeed from anywhere. Did we mention that everyone has the opportunity to work abroad for up to 6 weeks per year?
Ongoing learning: With our dedicated learning budget for every employee and company-wide workshops with the best in the biz, we believe in providing our employees with all the tools they need to excel.
Wellness is key: We offer full benefits (health, dental, and vision) as well as the support of certified mental health first aiders. We also have Quantiwell days which are global mental health days twice a year where the whole company takes a day for themselves.
Diverse & inclusive community: Our team spans the globe, driving diverse ways of working and thinking. With the help of an incredible Community Committee, we are committed to advancing education and awareness.
Planning for the future: At quantilope, we keep your financial wellness top of mind with a 401k program and a 3.5% annual match.
Team bonding: Team offsites, summer and holiday parties.. .where in the world will we bring the team together next? We're all working hard and know how important it is to have fun along the way.
