Customer Service Representative

Customer Service Representative

Location: Chattanooga, TN
Job Type: Full-Time
Education: Associate Degree Required

Position Overview

We are seeking a professional and customer-focused Customer Service Representative to join our team. This position will serve as the primary point of contact for customers, assisting with inquiries, resolving issues, processing requests, and ensuring a positive customer experience. The ideal candidate will have strong communication skills, attention to detail, and the ability to effectively manage multiple tasks in a fast-paced environment.

Key Responsibilities

• Respond to customer inquiries via phone, email, and other communication channels.
• Resolve customer concerns and provide timely, accurate solutions.
• Process customer requests, orders, and account updates.
• Maintain accurate customer records and documentation.
• Collaborate with internal departments to address customer needs and resolve issues.
• Follow up on outstanding requests to ensure customer satisfaction.
• Provide professional, courteous service while maintaining a customer-first mindset.

Qualifications

Required

• Associate degree required.
• 2+ years of customer service, administrative support, or related experience.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office (Outlook, Word, and Excel).
• Excellent organizational, problem-solving, and multitasking abilities.
• Ability to work independently and as part of a team.

Preferred

• Experience with CRM or customer management systems.
• Experience in a business-to-business (B2B) customer service environment.

Benefits

• Competitive compensation
• Medical, dental, and vision insurance
• Paid time off and holidays
• Career growth and development opportunities

Job Type & Location
This is a Contract to Hire position based out of Chattanooga, TN.
Pay and Benefits
The pay range for this position is $38.46 - $52.88/hr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Job Type & Location
This is a Contract to Hire position based out of Chattanooga, TN.
Application Deadline
This position is anticipated to close on Nov 12, 2026.
Workplace Type
This is a fully remote position.