Currently licensed in insurance and financial services
5+ years of customer service experience
Proven leadership skills in managing teams
Strong problem-solving abilities
Excellent communication and interpersonal skills
Responsibilities
Oversee the customer service team and daily operations
Develop and implement customer service policies and procedures
Handle escalated customer complaints and issues
Train and mentor customer service representatives
Anticipate community needs and enhance client experiences
Benefits
Bonus based on performance
Flexible schedule
Paid time off
Profit sharing
401(k) matching
Full Job Description
Benefits:
Bonus based on performance
Flexible schedule
Paid time off
Profit sharing
Competitive salary
401(k) matching
ROLE DESCRIPTION:
As a Customer Service Manager - State Farm Agent Team Member with Brian Finan - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Oversee the customer service team and daily operations.
Develop and implement customer service policies and procedures.
Handle escalated customer complaints and issues.
Train and mentor customer service representatives.
Compensation: $75,000.00 - $100,000.00 per year
Seeking Currently Licensed Applicants Only
We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, and Life Insurance.
