Customer Service Manager

Job Description

Position Title:
Customer Service Manager

Pay Rate:
$69,500 - $92,600
Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range. Variable pay may provide additional opportunities for financial awards. This job is eligible to participate in IP's annual incentive plan.

Category/Shift:
Salaried/Full-Time/Onsite

Physical Location:
Lynchburg, VA

The Job You Will Perform:

• Responsible for providing overall direction and leadership to the customer support team.
• Improve efficiency, profitability, and customer satisfaction by implementing service and operations strategies. In addition to business improvement, provide team members with challenging work and developmental objectives, and will share both responsibility and accountability in the attainment of organizational goals.
• Act as a front-line decision maker, managing major and significant customer accounts; some having enterprise agreements.
• Provide significant process and/or product expertise and be a subject matter expert resource for other team members.
• Receipt and processing of requests for price quotations, purchase orders, order changes, adjustments, and cancellations.

The Skills You Will Bring:

• Bachelor's degree in a relevant field or equivalent related experience required
• 5+ years of prior customer relations experience required
• Previous customer service leadership experience preferred
• Experience working in a manufacturing environment preferred
• Preferred Competencies:
  
  • Builds Effective Teams
  • Collaborates
  • Customer focus
  • Decision quality
  • Directs Work
  • Drives Engagement
  • Ensures Accountability
  • Manages conflict

The Benefits You Will Enjoy:

International Paper offers a benefits package that includes health, welfare and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term and Long-term Disability, 401(k), Company-funded retirement contributions, Paid Time Off, Education & Development (including Tuition Reimbursement), Student Loan Repayment Assistance, and Voluntary Benefits including insurance for home, auto, vision and pets

The Career You Will Build:
Leadership training, promotional opportunities

The Impact You Will Make:
We continue to build a better future for people, the planet, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 125 years. Join our team and you'll see why our team members say they're Proud to be IP.

The Culture You Will Experience:
International Paper promotes employee well-being by providing safe, caring and inclusive workplaces. We have team members all around the world with diverse backgrounds, experiences, and perspectives. These are our strengths. We are committed to creating a culture where all individuals are respected, valued, engaged and have an opportunity to do their best work every day. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly inclusive and diverse culture.