Magna

Customer Quality Engineer

Magna$80K — $95K *
Holly, MI 48442In-Person
Manufacturing & Automotive
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree with 5 years in quality engineering, focusing on advanced practices.
  • 3-5 years in automotive electronics manufacturing.
  • Proficiency in customer portal management and scorecard analysis.
  • Ability to lead large projects with strong motivational skills.
  • Excellent communication for collaboration with teams and customers.
  • Experience with IATF 16949 and VDA 6.1/6.5 compliance standards.
  • Familiarity with AIAG core tools and quality planning processes.
  • Skilled in root cause analysis and Six Sigma methodologies.
  • Troubleshooting experience in fast-paced manufacturing environments.

Responsibilities

  • Act as the main contact for customer concerns, addressing issues promptly.
  • Lead the quality management system improvement initiatives.
  • Facilitate customer audits and compliance reviews to ensure standards are met.
  • Collaborate across functions to identify and mitigate quality risks.
  • Use problem-solving methods to determine root causes of issues.
  • Develop quality metrics to monitor trends and improve customer satisfaction.
  • Contribute to continuous improvement and leadership best practices in quality.
  • Support organization readiness for evolving customer standards through training.

Benefits

  • Dynamic and engaging work environment focused on technology development.
  • Opportunities for professional growth and unique career paths.
  • Commitment to quality, environmental consciousness, and safety.
  • A diverse workforce valuing equal opportunity and inclusion.
Full Job Description
Job Responsibilities:

Job Description

POSITION SUMMARY:
The customer quality engineer acts as the primary liaison between the division and assigned customers, championing customer satisfaction and ensuring that quality requirements are understood and met. They lead efforts to maintain effective quality systems, support customer-related activities, and drive continuous improvement initiatives that enhance product quality and customer relationships

QUALIFICATIONS:
  • Bachelor's degree and 5 years of quality experience, with a solid understanding of advanced quality engineering practices, principles, and processes.
  • Minimum 3-5 years of experience in automotive electronics manufacturing.
  • Experience with customer portal management, scorecard analysis, and concern resolution workflows.
  • Ability to lead and manage several large and complex projects simultaneously, with demonstrated motivational and leadership skills.
  • Strong communication skills to collaborate effectively with internal teams, customers, and suppliers at all levels.
  • Proven ability to research, recommend, and oversee implementation of new products, materials, and processes, with clear presentation of information.
  • Prior experience with VDA 6.1/6.5 and/or IATF 16949 standards, including compliance and audit support.
  • Knowledge of AIAG core tools, Advanced Product Quality Planning (APQP), Production Part Approval Process (PPAP), Geometric Dimensioning & Tolerancing (GD&T), flow diagrams, FMEA's, control plans, statistics, and fixture development.
  • Experience utilizing root cause analysis tools such as 8D, Shainin, 5-Phase, and Six Sigma methodologies.
  • Ability to troubleshoot manufacturing issues in fast-paced environments, multi-task, and prioritize effectively.
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint, Project).
  • Strong problem-solving skills and a proactive approach to resolving customer concerns.


ROLE EXPECTATIONS:
  • Act as the primary point of contact to efficiently manage customer concerns, ensuring issues are addressed promptly and effectively to maintain strong customer relationships.
  • Lead initiatives to maintain and continually improve the division's quality management system, aligning with IATF 16949, VDA 6.1/6.5, and customer-specific requirements (CSR).
  • Facilitate customer-specific activities such as audits, compliance reviews, and periodic performance assessments to demonstrate ongoing conformity and support continuous improvement.
  • Drive cross-functional collaboration to proactively identify potential quality risks and implement preventative measures.
  • Utilize advanced problem-solving methodologies to investigate root causes of manufacturing issues and implement corrective actions.
  • Support the development of quality metrics and reporting systems to monitor trends, identify improvement opportunities, and ensure consistent customer satisfaction.
  • Contribute to continuous improvement initiatives by providing expertise, feedback, and leadership in quality and process excellence.
  • Assist in preparing the organization for future customer demands and evolving standards through training and process enhancements.


Worker Type:

Regular / Permanent

Group:

Magna Electronics

About Magna

Magna Careers

Join Magna’s dynamic team of professionals and be part of a company that’s leading the way in automotive innovation. At Magna, we offer unparalleled job opportunities in an environment that values diversity, leadership, and growth. Work You’ll Do At Magna, we are committed to fostering an inclusive culture where every team member is empowered to contribute, innovate, and excel. We believe that diverse perspectives lead to groundbreaking ideas and better decisions. Joining our team means you’ll work alongside some of the industry’s most talented professionals, using state-of-the-art technology to create revolutionary automotive solutions. Lead in a Unique Market Position Magna stands at the forefront of the automotive industry, combining advanced technology, deep industry expertise, and a commitment to innovation that drives us forward. As a leader in our field, we offer careers that are not just jobs, but pathways to personal and professional growth. Explore Magna’s Job Opportunities Whether you’re looking for a position in engineering, design, production, or management, Magna has a place for you. Our global presence offers a wealth of opportunities for career advancement, professional development, and networking. From internships that provide real-world experience to leadership roles that challenge your skills, Magna is dedicated to helping you reach your full potential. Innovative Work Environment Magna is committed to innovation and excellence. Our team is constantly pushing the boundaries of what’s possible in the automotive world, making it an exciting place to grow your career. We encourage creativity and initiative, and we reward our employees with the benefits and support they need to succeed both professionally and personally. Be Part of a Great Team At Magna, you’ll find a collaborative environment that values teamwork and open communication. Our employees share a common goal: to lead the industry through innovation, efficiency, and sustainability. With diversity training and a focus on inclusive employment practices, Magna is a place where everyone can thrive. Future-Proof Your Career With Magna, you’re not just finding a job; you’re building a career. We offer extensive training and development programs to help you continue learning and evolving as a professional. With opportunities for advancement and a culture that promotes from within, Magna empowers you to design a career path that meets your ambitions. Stay Connected Join Our Team Search for open positions that match your skills and interests. We are always on the lookout for passionate, curious, and innovative team players. Explore the possibilities that Magna offers. SEARCH MAGNA JOBS Keep Up to Date Stay informed with career tips, insider perspectives, and industry-leading insights you can use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Magna.
Learn more about Magna
Size
161,000 employees
Market Cap
$15.9 billion
Industry
5 Year Trend
-0.1%
NASDAQ

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