Job DescriptionThe Manager of Customer Planning & Service is accountable for an integrated Supply Chain team focused on service, inventory, and other critical business initiatives, and may include oversight of Supply Planning, Scheduling, Demand Planning, Material Planning, Supply Chain Analyst, and/or Customer Service team members.
This position is accountable for identifying and implementing processes that balance demand, plant capacity, and optimally replenish inventory while ensuring key service metrics are achieved. This role is also expected to establish and maintain an engaged team culture of high performance, quality, and continuous improvement.
WHAT YOU GET TO DO- Partner with Customer Planning & Service (CP&S) Director in strategic planning and execution of AFNA, Supply Chain, & Business Unit priorities and objectives
- Ensure inventory and service targets are met by proactively supporting production planning processes and optimizing inventory
- Prepare content and lead business sessions and presentations with stakeholders demonstrating strong business acumen and executive presence
- Provide strategic insight by identifying and implementing processes that improve lead-times, cost and service by continuously monitoring and analyzing the flow of goods through Amcor complex system of inventories and production asset base
- Work closely with CP&S peers, sales, plants, IT, and marketing to drive continuous improvement and create solutions that enables service excellence to our customers
- Build organizational capability through recruitment, development, and retention of top talent. Key activities include robust performance reviews, clear annual objectives, talent reviews, and succession plans
- Serve as a strong partner with Operations, and maintain understanding of Customer Service processes and expectations
- Act as backup for the CP&S Director as needed
WHAT WE VALUE- Ability to communicate effectively and positively influence directly and indirectly
- Results orientation that delivers on key business objectives, high accountability and resiliency
- Strong leadership within a dynamic, combined SC & CS team
- Critical thinking that enables innovative solutions/continuous improvement and learning
- Growth mindset that embraces challenges and acts as a positive agent of change
- Effective knowledge of products, systems, and manufacturing processes
WHAT WE WANT FROM YOU- Bachelor's degree in Business, Supply Chain, or related field
- 7-10 years experience in operations, customer service, planning, or related leadership roles
- Preferred APICS - CPIM certification
- A sound grasp of Supply Chain information technology and related planning processes/systems
Our ExpectationsWe expect our people to be guided by The Amcor Way and demonstrate our Values every day to enable the business to win. We are winning when:
- Our people are engaged and developing as part of a high-performing Amcor team
- Our customers grow and prosper from Amcor's quality, service, and innovation
- Our investors benefit from Amcor's consistent growth and superior returns
- The environment is better off because of Amcor's leadership and products
BenefitsWhen you join Amcor, you will have access to a comprehensive benefits and compensation package that includes:
- Medical, dental and vision plans
- Flexible time off, starting at 80 hours paid time per year for full-time salaried employees
- Company-paid holidays starting at 8 days per year and may vary by location
- Wellbeing program & Employee Assistance Program
- Health Savings Account/Flexible Spending Account
- Life insurance, AD&D, short-term & long-term disability, and voluntary benefits
- Paid Parental Leave
- Retirement Savings Plan with company match
- Tuition Reimbursement (dependent upon approval)
- Discretionary annual bonus program (initial eligibility dependent upon hire date)
