The RoleWe are looking for a Customer Marketing & Community Manager to build and scale the programs that turn our enthusiastic customer base into a powerful engine for growth. We have an incredible group of happy, engaged customers, and there's a huge opportunity to amplify their stories, bring them together, and create more ways for them to learn from and connect with one another.
In this role, you'll own the execution and evolution of our customer marketing strategy while building a thriving Letter customer community. You'll create repeatable programs that showcase customer success, generate advocacy, and strengthen relationships, while making our community a valuable destination for customers to connect, share best practices, learn, and engage with Letter.
- Own Letter AI's customer marketing strategy, including how we identify, prioritize, and engage our most valuable customer relationships
- Build and manage the Letter customer community, developing the programming, content, and engagement strategy that keeps customers active, connected, and coming back
- Create opportunities for customers to connect and learn from one another through peer discussions, events, educational programming, and shared best practices
- Build a systematic approach to customer reviews and testimonials, in partnership with Customer Success and Sales, so advocacy is captured consistently
- Plan and produce customer proof points including case studies, video testimonials, and a reference pool that give Sales and Marketing credible, relevant stories to share with prospects
- Launch and run programs that deepen relationships with key customers, such as webinars, co-marketing partnerships, events, and community initiatives
- Identify and nurture champions within the community, recognizing their contributions and creating natural pathways to advocacy and deeper engagement
- Establish the tools, processes, and reporting needed to track community engagement, customer advocacy, and program impact, keeping efforts coordinated with Customer Success and Sales
Qualifications for the role include:- 3+ years of experience in customer marketing, advocacy, or community, ideally at a B2B SaaS company
- Proven track record of turning customer relationships into tangible marketing assets, such as reviews, case studies, or testimonials
- Experience designing or running a customer advisory board, community, or similarly structured customer engagement program
- Strong cross-functional collaboration skills, with experience partnering closely with Customer Success, Sales, and Product Marketing
- Excellent communication and storytelling ability, with a knack for turning a customer's results into a compelling, specific narrative
- Ability to work in a fast-paced startup environment and manage multiple priorities
- Familiarity with the sales or revenue enablement space is a plus
How We OperateAt Letter AI, we want you to be unapologetically you while operating with our core principles in mind:
- Customer-obsessed: Make your customers unreasonably happy and everything else will fall into place
- Ambitious yet practical: Set big goals, but stay grounded with disciplined execution and ruthless prioritization
- Direct yet kind: Never hold back from speaking your mind, but do so in a way that is kind to your colleagues
- Driven yet humble: Push for excellence and deliver fast, but keep your humility
What's in it for you?- Compensation: $100k-$160k base salary, depending on experience, expertise, and expected impact
- Ownership: Every full-time teammate receives Letter stock options, so you can share in the value you help create
- Benefits that have you covered: Comprehensive medical, dental, and vision coverage, plus a 401(k) with company match
- Benefits for the everyday: Company-supported commuter, connectivity, and wellness benefits, plus daily lunch in our Chicago and San Francisco offices
- Team events: Happy hours, dinners, events, and offsites with a team that genuinely enjoys spending time together
- Build with us: Join a fast-growing startup where you'll have meaningful ownership and impact, working closely with top-notch teammates to help build and scale Letter
