Customer Implementation Manager, Payroll Functional Lead

LifeWorks, Inc.$75K — $95K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Deep payroll expertise in closed-loop payroll processes and system architecture.
  • Advanced SQL skills for data analysis and validation.
  • Hands-on configuration experience with payroll systems like SAP, Workday, or ADP.
  • Strong analytical and problem-solving capabilities to navigate complex requirements.
  • Excellent communication skills to clarify intricate payroll concepts.

Responsibilities

  • Lead end-to-end payroll transformations from client requirement discovery to cutover readiness.
  • Solve complex payroll and process challenges by assessing requirements and designing solutions.
  • Champion continuous improvement by evaluating processes for efficiency and compliance risks.
  • Build capability and mentor team members while promoting best practices in implementations.
  • Communicate complex payroll concepts clearly to both business and technical audiences.

Benefits

  • Comprehensive total rewards package with competitive salary and bonus structures, and minimum 3 weeks of vacation.
  • Flexibility to work in-office, virtually, or in a combination of both.
  • Generous company matched pension plan.
  • Career growth and learning & development opportunities to enhance skills.
  • Opportunities to give back to communities.
Full Job Description

Join Our Team

At TELUS Health, our Payroll Implementation team plays a critical role in enabling clients to operate efficiently, remain compliant, and deliver a better experience to their employees. We're building a function that combines deep functional expertise with genuine partnership—working alongside clients to redesign not just their systems, but how they operate. If you're someone who takes pride in solving complex problems and driving measurable operational improvements, you'll find this work meaningful.

Our team is collaborative and forward-thinking. We value continuous learning, excellence in execution, and the kind of partnership that turns challenging implementations into success stories. You'll work with talented Business Analysts, architects, and technical teams who care about getting it right.


The Impact You'll Make and What We'll Accomplish Together
 

Lead End-to-End Payroll Transformations
You'll own the complete payroll implementation journey—from understanding client requirements in discovery workshops to designing solutions, configuring systems, executing testing, and ensuring readiness for cutover. You won't just hand off work; you'll drive accountability and ensure every phase moves the client closer to success.
 

Solve Complex Payroll & Process Challenges
Every client's payroll operation is unique. You'll assess their business requirements against system capabilities, partner across teams (Solution Architecture, Product, Development, Data, QA) to design practical solutions, and use advanced SQL skills to validate configurations, analyze data, and investigate issues. You'll dig deep to find root causes and provide the evidence-based insights that drive confident decisions.
 

Champion Continuous Improvement
Beyond implementation, you'll help clients see their payroll operations with fresh eyes. You'll evaluate their current processes for inefficiencies, compliance risks, and opportunities—then design and recommend improved future-state processes that strengthen accuracy, scalability, and controls. You'll own the follow-through to ensure improvements stick and deliver measurable value.
 

Build Capability & Mentor Others
You'll provide direction and coaching to Business Analysts and team members, promote best practices, and capture lessons learned to elevate the quality of future implementations. You'll be someone others turn to for guidance and clarity in uncertain situations.

Communicate with Clarity and Conviction

You'll translate complex payroll and technical concepts into language that resonates with both business and technical audiences. You'll facilitate workshops, document outcomes, drive decisions to resolution, and maintain strong client relationships through transparency and responsiveness.

You're the Missing Piece of the Puzzle
 

You bring:
 

  • Deep payroll expertise You understand closed-loop payroll processes, payroll system architecture, configuration, and controls. You're fluent in payroll best practices and common implementation challenges.

  • Advanced SQL skillsYou're comfortable analyzing payroll data, validating calculations, investigating exceptions, supporting data migrations, and providing evidence-based recommendations.

  • Hands-on configuration experience You've configured major payroll or benefits systems (SAP, Workday, ADP, or equivalent) and understand how business requirements translate into system setup.

  • Strong analytical and problem-solving capability You can break down complex requirements, identify root causes, and drive solutions. You're comfortable with ambiguity and enjoy digging deeper.

  • Excellent communication skills You can explain intricate payroll concepts clearly, guide teams through difficult decisions, facilitate alignment across stakeholders, and build trust through transparency.

Salary Range: $75K - $95K
 

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. 

TELUS Health offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family

  • Flexibility to work in-office, virtually or a combination of both

  • Generous company matched pension

  • Opportunity to give back to communities in which we work, live and serve

  • Career growth and learning & development opportunities to develop your skills

  • And much more…

Job Type: This is for a current vacancy.


Why This Opportunity


This is a role that balances deep technical expertise with strategic business impact. You'll work on meaningful transformations—helping clients reduce operational risk, improve compliance, and enhance the employee experience through better payroll operations. You'll grow your expertise in payroll systems, process design, and data analysis while mentoring other professionals. And you'll do it as a trusted advisor that clients genuinely rely on, not just as an implementer.


If you're a payroll expert who loves solving complex problems, driving continuous improvement, and building strong partnerships with clients—this is your role.

 

About LifeWorks, Inc.

LifeWorks, Inc. Careers

Joining LifeWorks, Inc. presents an unparalleled opportunity to become part of a leading team dedicated to professional growth and innovation in the industry. LifeWorks, Inc. is renowned for its commitment to excellence and a culture that fosters diversity and leadership.

Explore Job Opportunities

LifeWorks, Inc. offers a variety of job opportunities that cater to a range of skills and professional interests. Whether seeking an entry-level position or a more senior role, LifeWorks, Inc. provides a platform for career advancement and personal development.

Internship Programs

Embark on a professional journey with LifeWorks, Inc. through its dynamic internship programs. These opportunities allow individuals to gain hands-on experience, enhance their resumes, and develop essential skills in a real-world setting. Internships at LifeWorks, Inc. are a stepping stone to full-time employment and a flourishing career.

Professional Growth and Benefits

LifeWorks, Inc. is dedicated to the professional growth of its team members, offering extensive training and development programs. Employees enjoy comprehensive benefits that support both their professional and personal lives, ensuring a well-rounded employment experience.

Inclusive Culture and Diversity

The company prides itself on a workplace culture rooted in diversity and inclusion. LifeWorks, Inc. believes that a diverse team inspires innovation and enhances problem-solving capabilities. Through diversity training and inclusive hiring practices, LifeWorks, Inc. ensures that all team members have the opportunity to contribute and succeed.

Networking and Leadership Development

LifeWorks, Inc. encourages its employees to engage in networking and leadership development activities. These initiatives are designed to build strong professional networks and develop the leadership skills necessary for career advancement within the company.

Innovation at LifeWorks, Inc.

At the forefront of innovation, LifeWorks, Inc. continually seeks to implement cutting-edge solutions and services. The team at LifeWorks, Inc. is composed of dedicated professionals who bring creativity and expertise to every project, driving the company's success in a competitive market.

Hiring Process

The hiring process at LifeWorks, Inc. is designed to identify and attract top talent. Candidates undergo a thorough interview process that assesses their skills, cultural fit, and potential for growth within the company. LifeWorks, Inc. values transparency and communication, ensuring that all applicants receive timely updates and feedback.

Career Opportunities Await

LifeWorks, Inc. is actively hiring and looking for motivated individuals who are ready to take their careers to the next level. Explore the open positions and find where your skills and passions align with the needs of LifeWorks, Inc.

Stay Connected with LifeWorks, Inc. Careers

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LifeWorks, Inc. is not just a company; it's a place where careers are nurtured, and futures are built. Join the team and be part of a community that values hard work, creativity, and a commitment to excellence.
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