About the RoleOwn relationship-driven growth of the Omada customer base. Your job is to turn first-time and low-frequency buyers, especially small regional installers, into loyal, repeat customers by understanding their needs and deepening their relationship with OMADA STORE over time.
What You'll Own- Segment and profile the growing OMADA STORE subscriber base (for example home users, installers, MSPs, and small business owners) using lightweight research such as survey campaigns, to identify high-value and high-potential accounts
- Proactively engage high-potential accounts through personalized outreach (email and, where valuable, virtual or in-person meetups) to understand their needs, gather feedback, and build the relationship
- Nurture new and low-frequency accounts toward their first purchase and toward repeat purchase, shortening the path from early interest to loyal customer
- Partner with Sales and Marketing to feed customer insight back into OMADA STORE's offers, content, and experience, so the store delivers more value to target segments
- Own and grow revenue within your target cohort, supported by leading indicators such as qualified high-value accounts, quality conversations, cohort repeat and activation rates, and in-account AOV expansion
- (Potential) Host periodic live product and deployment sessions on OMADA STORE to add value for the installer and SMB audience
RequirementsQualifications - Bachelor's degree, required
- B2B inside sales, account development, or customer success experience, ideally with SMB, installer, or channel customers
- A consultative, advisor mindset that builds trust and long-term relationships rather than pushing for a quick close
- Comfortable owning a revenue target and working through a longer B2B buying cycle
- Data-literate: can read customer data, segment accounts, and prioritize where to spend time
- Strong written and verbal English and a genuine customer-first, problem-solving approach
- Respects customer trust and consent: keeps outreach focused on customers who have engaged with OMADA STORE, and never treats brand communities as a prospecting list
Nice-to-Haves- Familiarity with e-commerce or direct-to-business sales motions (for example Shopify)
- Experience running or supporting lifecycle and CRM email programs or survey campaigns
- Comfortable presenting or hosting live sessions and webinars
- Interest in networking, Wi-Fi, or B2B technology products
BenefitsSalary Range: $73,500 - $100,000- Fully paid medical, dental, and vision insurance (partial coverage for dependents)
- Contributions to 401k funds
- Health and wellness benefits, including free gym membership
- Quarterly team-building events
