5+ years in customer growth or related fields within B2B SaaS
Proven success in creating programs that drive measurable revenue impact
Familiarity with usage-based or hybrid SaaS business models
Strong analytical skills for actionable growth strategies
Experience in building and scaling programs from scratch
Commercial instincts for collaboration with cross-functional teams
Hands-on experience with AI tools and workflows
Responsibilities
Drive customer expansion through data-driven growth programs
Collaborate with Customer Success and Sales to convert engagement into revenue
Leverage product telemetry and customer insights for personalized growth journeys
Design and execute multi-channel engagement programs
Establish processes linking customer behavior to revenue outcomes
Develop AI workflows to identify growth opportunities and enhance customer experiences
Continuously run experiments to optimize growth strategies
Innovate and shape a modern, AI-driven customer growth function
Benefits
Autonomy and ownership in a fast-paced team environment
Opportunity to work closely with cross-functional teams
Engagement in innovative, AI-forward projects
A culture that encourages challenging the status quo
Fun and collaborative team atmosphere
Full Job Description
Job Summary
Snyk is hiring a Senior Customer Growth Manager to scale our post-sale growth engine. You will help customers realize value faster, discover new use cases, and get more from Snyk as their needs evolve. This is not a traditional customer marketing role. You will turn customer insights and product signals into personalized, AI-powered growth experiences that deliver the right value at the right moment, and you will own the results in adoption, consumption, and expansion pipeline.
About the Team
You will join the Customer Marketing and Advocacy Team, which builds the programs that deepen customer relationships and fuel sustainable growth after the sale. We are a hands-on team with real ownership and autonomy. We move fast, challenge what's possible, work closely with Customer Success, Sales, Product, and GTM Operations, and have plenty of fun along the way.
What You'll Do
Drive customer expansion by building data-driven, account-based growth programs that identify high-opportunity segments, uncover whitespace and new use cases, and generate qualified upsell and cross-sell opportunities.
Partner with Customer Success and Sales to turn customer engagement into measurable pipeline and revenue impact.
Use product telemetry, customer insights, and behavioral signals to build personalized growth journeys that accelerate time to value, deepen platform utilization, and surface new capabilities.
Design and orchestrate programs across email, in-app experiences, webinars, workshops, and targeted high-touch engagements, delivering the right experience at the right moment.
Build the processes, playbooks, and cross-functional operating rhythms that connect customer behavior to new use cases, consumption, qualified expansion pipeline, and revenue outcomes.
Build practical AI workflows and agents that identify growth opportunities, personalize customer experiences, and streamline execution, so impact scales without scaling manual effort.
Run experiments continuously, measure what works, and scale the motions that deliver results.
Help shape a modern, AI-forward customer growth function by challenging traditional post-sale motions and building repeatable programs that last.
What you'll bring
5+ years of experience in customer growth, customer success lifecycle marketing, customer marketing, customer-led growth, GTM strategy, or customer expansion within B2B SaaS.
A track record of building programs that generate measurable consumption, expansion pipeline, or revenue impact.
Experience with usage-based, consumption-based, or hybrid SaaS business models.
Strong analytical skills and the ability to turn product and customer data into actionable growth strategies.
Experience building programs from the ground up, testing ideas quickly, and scaling the motions that work.
Commercial instincts and confidence partnering with Sales, Customer Success, Product, and GTM Operations.
Hands-on curiosity about AI: you actively experiment with AI tools such as Claude and Gemini, build practical workflows, and look for ways to improve how work gets done.
The ability to move between strategic planning and hands-on execution, with strong judgment, customer empathy, and technical curiosity.
About Snyk
Snyk is a software security company that helps businesses find and fix vulnerabilities in their code. The company's software uses machine learning and other advanced techniques to identify security risks in code, and provides developers with tools to fix those issues before they become a problem. Snyk's software is used by thousands of businesses around the world, including some of the largest companies in the technology industry. The company was founded in 2015 and is headquartered in London, England.
