Nature & Scope of position:The ABC Canada
Customer Financial Services Manager establishes effective working relationships with District and Branch Managers, Sales Personnel, Region Team Members, National Support Center personnel, other Customer Financial Services team members, and Executive Management. Establish effective working relationships with customers and credit and collection personnel outside the organization through NACM or similar organizations.
To direct all collection activities of a region in accordance with established policies and procedures in a manner that will result in maximum sales and receivable turns, with minimum bad debt consistent with the business objectives of the company.
Essential Duties & Responsibilities:- Collection responsibility for all Canadian operations
- Select and train the Customer Financial Services Team and administer the compensation of the team within company guidelines.
- Establish, and lead the team in achieving objectives
- Ensure that effective collection techniques are employed to achieve maximum receivables turns consistent with the business objectives of the company
- Recommend the suspension of credit privileges to the Branch Managers, and using discretion elevate disagreements too the Managing Director.
- Review reserve calculations for bad debt
- Recommend placement of an account with the Debt Recovery Department and sharing various documents and information
- Evaluate portfolio risk, and aging condition, and report to Managing Director, District Manager and Branch Manager, along with appropriate recommendations for action
- Work with their staff and Branch Managers to develop action plans to ensure the satisfactory performance of the Accounts Receivable portfolio
- Review customer's financial statements, credit reports and other information to prepare a Note Receivable or other work out plans
- Collaborate with the AR department to maintain the ageing, assist in reducing short pays, disputes and unapplied cash.
- Ensure lien rights are maintained where possible.
- Prepare and submit periodic reports on the condition of receivables to Branch, Region, and Executive Management
- Prepare KPI's for collection staff and other AR performance metrics
- Assist in new software recommendation, testing and implementation
- Evaluate AR portfolios of potential acquisitions and present due diligence findings.
- Train and educate new branch managers in CFS processes and policies.
- Other similar duties as assigned
Qualifications:Experience:
- 15+ experience in commercial credit and collections, ensuring knowledge of effective credit extension practices, credit and collection laws, construction liens and bonds, secured transactions, and the Uniform Commercial Code
Education:
- Bachelor's degree in business administration(preferred), Finance, or Accounting or equivalent experience
Skills & Competencies:
- Must possess good communication and leadership skills, knowledge of Windows, Excel, Access, Outlook, and Internet Explorer, an understanding of financial statement analysis, and be an effective negotiator.
- Strong leadership and team-building skills with the ability to motivate and guide teams to achieve goals.
- Strong business acumen with experience in financial and budget management.
- Knowledge of the building materials industry and a passion for delivering excellent customer service.
