About Role:This isn't a traditional engineering job. As a
Customer Engineer, you'll split your time between two worlds:
- With customers (30-40%) - working hands-on to debug integrations, unblock adoption, and help them build amazing things with Tavus.
- With our product (the rest of the time) - building SDKs, prototypes, and enhancements to our core platform that make Tavus more powerful, intuitive, and delightful to use.
You'll be the bridge between customers and engineering, turning real-world challenges into product improvements. Your mission is simple: ensure every developer and creator has a
smooth, magical experience with Tavus - backed by great docs, guides, tools, and product enhancements.
Core Responsibilities- Work directly with customers to debug, build POCs, and design solutions.
- Build prototypes, SDKs, sample apps, and tools that improve developer experience.
- Collect feedback, identify patterns, and translate them into product/engineering improvements.
- Partner on early feature adoption: test pre-release features with customers, gather feedback, suggest iterations.
- Help define how we develop a world class customer experience
What Makes You a Great Fit- Extremely solid software engineering fundamentals.
- Deep curiosity about problems at every level of the stack, from ML to infrastructure to networking.
- The desire to work closely with end users to understand their problems.
- A good "PM hat" to see patterns in customer requests and use those patterns to inform product direction.
- A strong bias toward action and a founder mindset to keep going until a problem is truly solved.
Why This Role MattersSuccess means:
- Customers integrate Tavus faster and more reliably because of your support.
- Engineering ships changes directly informed by your field learnings.
- Prototypes and tools you build demonstrate new use cases and accelerate adoption.
- Product priorities are influenced by the patterns you uncover across customers.
- The challenge is providing world class customer experience as Tavus grows, while still feeling the customer's pain and turning it into fast product improvements
Benefits & CultureWhen you join Tavus, you're joining a diverse and supportive team. Our work is driven by our people, and our success is shared by all. This position has a flexible work schedule, unlimited PTO, competitive healthcare, and gear stipends, as well as plenty of fun. At the end of the day, we want Tavus to be a place for you to learn, directly drive impact, and work with a team you love.
To learn more about our team culture and benefits, check out our hiring page.
Tavus is growing fast, and we'd like you to grow with us. If you're excited to get your hands dirty and help make machines more human, drop your resume and we'll be in touch.
