We’re looking for a Customer Engagement Lead in our Fort McMurray, AB Service Center - a role that will help us to power progress for our customers serving as the key link between customers and internal teams, you will align operational delivery with client expectations, resolve challenges proactively, and identify opportunities to improve performance, retention, and long-term business growth.
What you’ll do as:
• Based in our Fort McMurray, AB Service Center, reporting to the Operations Manager - Canada West.
• Build and maintain trusted customer relationships, serving as the primary point of contact for service-related matters, issue resolution, and project execution.
• Partner with customers to understand business objectives and requirements, delivering solutions that support their evolving operational needs.
• Lead the planning, installation, deployment, and execution of customer projects, ensuring safe, high-quality, and successful outcomes.
• Collaborate with sales, contracts, operations, fleet, procurement, logistics, and technical teams to deliver projects on time and to agreed service levels.
• Oversee technicians and project teams, ensuring they have the training, resources, equipment, and support required to work safely and effectively.
• Ensure equipment readiness, availability, configuration, and deployment to support project and service delivery requirements.
• Conduct site visits, audits, and inspections to ensure compliance with safety, operational, and quality standards.
• Monitor project performance, customer feedback, and key service metrics, identifying opportunities to improve efficiency, service quality, and customer satisfaction.
• Represent customer priorities internally, fostering alignment and effective communication across cross-functional teams.
• Promote a culture of accountability, collaboration, continuous improvement, and operational excellence that drives customer loyalty and business growth.
You are:
• 5+ Years of experience managing a team of 10+ technical employee, provide functional and technical support to the team in coordinating all activities within the assigned region
• Minimum of an associate’s degree or relevant years of experience preferably in the Power generation and HVAC industry
• Proficiency in MS Office and prior experience with an ERP system
• Excellent interpersonal, teamwork, customer service and Leadership skills
• Strong organizational skills and Skilled at multi-tasking with flexibility and adaptability to changing schedules and shifting priorities
• Management experience in a diverse and technical environment required
Here’s what you’ll get:
• Competitive salary and performance-based bonuses
• Comprehensive benefits package
• Opportunities for professional development and career advancement
• A dynamic and inclusive work environment
We recruit the best talent. Apply now and help us keep the power on.
This is an active vacancy, and we are currently seeking candidates for this position.
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