4+ years in implementation or engagement management in B2B SaaS or public-sector technology.
Public-sector experience preferred, especially in large-scale strategy/change management in Finance or Fintech.
AI fluency and strong program/project management skills for complex technology deployments.
Excellent communication and relationship management skills, with the ability to simplify technical concepts for diverse audiences.
Experience collaborating with Product, Engineering, and Security teams to troubleshoot and co-develop solutions.
Ability to navigate public procurement and long sales/adoption cycles in a fast-paced environment.
Responsibilities
Manage onboarding and rollout of Ramp for public sector customers, ensuring compliance with government requirements.
Partner with multiple departments to align Ramp with organizational objectives and drive adoption.
Act as a strategic consultant, advising on best practices and workflow optimization for public sector clients.
Support customers in adhering to relevant regulations while integrating Ramp into their systems.
Identify opportunities to expand Ramp adoption and deliver measurable ROI for public institutions.
Collaborate with cross-functional teams to deliver tailored solutions and address customer needs.
Collect feedback from clients to influence product development and participate in workshops.
Benefits
Flexible PTO
Centralized home-office equipment ordering
Health and wellness stipend
Budget for intra-office travel
Weekly coffee stipend
100% medical, dental & vision insurance coverage for employees in the U.S.
401(k) with employer match
Parental leave up to 16 weeks at 100% pay
Pet insurance
In-office perks including lunch and snacks.
Full Job Description
About the Role
Customer Success Managers at Ramp are responsible for successful implementation and adoption. This role partners with public-sector organizations to deliver measurable value, helps shape the approach to government agencies, educational institutions and nonprofits, guides onboarding and long-term success, and advises customers on modernizing financial workflows.
What You'll Do
Lead Onboarding & Implementation: Manage the onboarding and rollout of Ramp for newly signed public sector customers, ensuring compliance with government implementation and security requirements.
Drive Adoption Across Complex Stakeholders: Partner with multiple departments and decision-makers, such as finance, procurement, IT, and compliance, to align Ramp with organizational objectives.
Serve as a Trusted Advisor: Act as a strategic consultant and extension of your customers' teams by advising on best practices, workflow optimization, and change management specific to the public sector.
Ensure Compliance & Security Alignment: Support customers in adhering to relevant regulations (e.g., FedRAMP, state procurement policies) while integrating Ramp into their ecosystem.
Maximize Utilization & Value: Proactively identify opportunities to expand Ramp adoption, drive product utilization, and deliver measurable ROI for public institutions.
Collaborate Cross-Functionally: Work closely with Account Executives, Product, Engineering, and Compliance teams to deliver tailored solutions and resolve customer needs.
Collect & Share Customer Insights: Surface feedback from public sector clients to influence product roadmaps and participate in workshops to shape Ramp's long-term offering for this vertical.
Manage Multiple Priorities: Balance implementation, follow-ups, reporting, and proactive engagement across a portfolio of accounts with varying complexity and timelines.
What You'll Need
4+ years in implementation or engagement management in B2B SaaS or public-sector technology.
Public-sector experience highly preferred; experience with large-scale strategy/change management, preferably in Finance or Fintech.
AI fluency; strong program/project management for complex, multi-workstream technology deployments.
Excellent communication and relationship management, including translating technical concepts for diverse audiences.
Success working with Product, Engineering and Security to troubleshoot and co-develop solutions.
Ability to navigate public procurement, long sales/adoption cycles and organizational needs; adaptability in a fast-paced, mission-driven environment.
Nice to Haves
Bachelor's degree; multi-stakeholder relationships across government, education or nonprofit organizations.
Government finance systems, ERP/accounting platforms (Oracle, PeopleSoft, Workday or SAP) and familiarity with compliance frameworks (FedRAMP, SOC 2, HIPAA or CJIS).
PMP, CAPM or PMI-ACP; finance, accounting or government-procurement background; experience scaling customer success at a high-growth company.
Benefits available to all full-time Ramp employees (Global)
Flexible PTO
Centralized home-office equipment ordering
Health and wellness stipend
Budget for intra-office travel
Weekly coffee stipend
United States
100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
One Medical annual membership
401(k), including employer match on contributions made while employed by Ramp
Fertility HRA (up to $10,000 per year)
Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
Pet insurance
In-office perks: lunch, snacks, drinks, and more
Relocation expense coverage to NYC or SF (if needed)
Canada
Group medical, dental, and vision coverage through Sun Life
Life, AD&D, and disability coverage
Fertility drug coverage (up to $4,000 lifetime)
Group Retirement Plan with employer match (RRSP + DPSP)
Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
Employee Assistance Program and virtual care through Lumino Health
United Kingdom
Private medical insurance through Freedom Elite
Virtual GP and at-home care via eMed x Livi
Workplace pension through Penfold, with salary sacrifice option
Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay
Referral Instructions
If you are being referred for the role, please contact that person to apply on your behalf.
About RAMP Holdings
RAMP Holdings is a software company that provides video and audio search solutions to clients in various industries. The company was founded in 2008 and is headquartered in New York City. RAMP's products include a video platform, a media management system, and a transcription service. The company has worked with clients such as NBCUniversal, Fox News, and the PGA Tour.
