1-4 years in banking, consulting, or high-growth startups
Proficient in Excel; fast learner of SQL
Strong communication skills, persuasive yet kind
Experience in customer-facing roles preferred
Ability to implement systems from ad-hoc processes
Responsibilities
Run onboarding sessions and user coaching
Own the success of pilot programs
Investigate and troubleshoot user issues
Document ROI and facilitate closing calls
Develop playbooks and automate processes for scale
Benefits
Health, dental, and vision insurance
Unlimited paid time off
Daily collaboration with founders
Potential for increased salary and equity based on performance
Full Job Description
Get in early at a hypergrowth AI startup and own the customer journey end-to-end!
You'll get more responsibility than you can handle, guaranteed :-)
Location
Mon-Fri in NYC HQ (we learn best shoulder-to-shoulder)
What You'll Do
Run onboardings: Run onboarding calls and 1-1 setup calls, coach users on how to use Ajax successfully, and customize Ajax for them.
Own pilot success: Learn what the firm cares about, spot issues early, implement changes in real-time, document ROI, run closing calls.
Investigate issues: dive in, fix problems, gather data, and feed insights to engineering so we keep improving.
Set us up for scale: automate repeated steps, create reusable materials and playbooks, trim anything that doesn't move the needle.
You might thrive here if...
You have 1-4 years of experience in banking, consulting, high-growth startups, or a similar environment
Talking to users and solving their problems energizes you.
You'd rather ship v1 and learn than wait for perfect directions.
Your curiosity drives you to learn new skills and dive deep into problems.
You're comfortable diving into Excel, and know (or are excited to ramp quickly on) SQL
You communicate with clarity and kindness, whether to a paralegal or a partner, and you can be persuasive without leaving stakeholders with a sour taste.
You enjoy turning ad-hoc processes into repeatable systems.
Imposter-syndrome disclaimer: research shows some candidates avoid applying unless they check every box. If this role excites you, please reach out even if your experience looks a little different.
What You'll Get
$130-170k base + 0.25-0.45% equity. Both are subject to increase if you do a great job.
Benefits: Medical, dental, vision, unlimited PTO, Wellhub, subway/bike fare for commutes, team dinner on Weds and free lunch Fridays, flexible hours, 4 WFH weeks / year
Daily collaboration with founders and a steep growth curve.
Our Values (and how to tell if you'll love it here)
Earn "I'll tell everybody I know about it" love from our customers
Everything we do is oriented towards earning customers' love, trust, and referrals.
You'll spend lots of time walking users through features, investigating their usage and proactively proposing improvements, and even doing things that don't scale like sending donuts to power users.
Does this degree of customer obsession exhaust or energize you?
Ship early and often
This scenario happens at least once a week:
A customer reports a bug. You drop everything to investigate and manage to fix it in 4 minutes.
You email the customer immediately to report that you've solved their problem. They thank you effusively for the quick response and say they're recommending Ajax to a friend at another firm.
Are you comfortable in an environment where velocity is this important?
Own the outcome
We only bring somebody on if we can imagine looking back in 5 years and saying 'they were the single most important driver of our success.'"
You will deal with high-stakes situations and be responsible for the outcomes. If you do an incredible job, you'll be the reason Ajax grows 10x - and your scope will grow along with it.
Do you want such a steep growth curve?
If helping customers succeed and building new processes sounds fun, we'd love to hear from you!
