Eaton's IS VEH EMB division is currently seeking a Customer Account Specialist.

The expected annual salary range for this role is $71000 - $105000 a year.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What you'll do:

Eaton Mobility Group, Power Connection business is currently seeking a Sales Account Specialist to join our customer service team.

Preparing for the electrified future of mobility takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It's where bold, bright professionals like you can reach your full potential-and where you can help us reach ours.

Our team is collaborating with companies to innovate the transportation technologies of the future, creating efficient vehicles that travel faster, farther, higher and safer at a lower overall cost to the consumer and the environment.

Position Overview:
Serves as the customer's advocate for Mobility Group North America customers ensuring that superior levels of customer service are delivered for the assigned account responsibilities. This includes efficient and effective order management that provides on-time and complete shipments of products. This is achieved through monitoring customer requirements, problem resolution, and communicating effectively. Additionally, this includes reviewing inventory availability and coordination of shipments with Eaton manufacturing sites and distribution locations.

The role requires balancing customer priorities, analyzing supply chain constraints, and driving rapid resolution of complex fulfillment challenges

In this function you will:
• Maintain (enter, follow up) customer order entries and monitor status daily to manage late issues
• Prioritize multiple customer requests and make data-driven decisions in a fast-paced manufacturing environment.
• Instruct Warehouse on Order Fulfillment and/or Inventory Replenishment
• Answer customer inquiries for capacity increases and safety stock requests
• Answer customer inquiries for new products and lead times
• Price confirmation and entry
• Coordinate transportation and shipping activities to support customer delivery requirements.
• Coordinate material and purchased component availability with purchasing and communicate with the customers
• Analyze customer demand, inventory, capacity, and shipment data to proactively identify risks and opportunities
• Use ERP systems, Excel, and reporting tools to analyze order fulfillment performance, identify trends, and support data-driven decision making.
• Maintain Records, Transactions, and Inquiries
• Investigate order management exceptions, identify root causes, and drive corrective actions to improve customer experience and operational performance.
• Act as a Company Ambassador
• Understand our customers' needs through quality conversations and follow up calls
• Report to supervisors and managers conditions or practices that are unsafe to the company and its employees
• Keep the Customer Service Manager informed of any areas of concern.
• Use ERP and reporting tools to investigate order fulfillment issues and recommend corrective actions
• Partner with planning, production, logistics, and quality teams to resolve complex supply chain challenges.
• Communicate effectively with customers and internal stakeholders, translating technical and operational information into clear actions

Qualifications:

Required (Basic) Qualifications:
• Bachelor's Degree from an accredited institution required.
• Minimum 3 years experience supporting OEM and/or Tier 1 automotive customers.
• Minimum 3 years experience in supply chain, planning, logistics, customer service, demand management, or manufacturing operations.
• No relocation benefit is being offered for this position. Only candidates within a 50-mile radius of Carol Stream, IL will be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation.
• Must be able to work in the United States without corporate sponsorship now and within the future.

Skills:

Position Criteria:
• Drives accuracy and efficient order management for customer orders and ensures customer engagement for achieving maximum satisfaction levels.
• Effective use of reporting tools to identify inconsistencies within the order management process and develop corrective actions. (over / under messages)
• Promotes continuous process improvement within role and department to maximize efficiency, effectiveness, quality, and customer satisfaction.
• Develops in-depth understanding of Vehicle Group products, markets and customer channels.

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates' privacy rights and data security will be protected in accordance with applicable laws.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.