Industry/Sector
Not Applicable
Specialism
IFS - Information Technology (IT)
Management Level
Manager
Job Description & Summary
The Opportunity
As a CTIO - Activation & Customer Success - Manager you will lead customer success work within our Internal Firm Services practice, supporting software and product innovation efforts that help clients adopt and use PwC solutions. As a Manager you will coach teams, guide delivery across multiple workstreams, and use sound judgment to handle complex client needs while keeping attention on timelines, quality, and stakeholder communication. In this role at PwC, you will help build client relationships, spot opportunities to expand adoption, and use technology and business insight to support successful outcomes across activation and customer success activities.
Responsibilities
- Leading client success and activation workstreams across software and product innovation initiatives
- Managing client relationships, onboarding activities, and ongoing service delivery to support adoption and retention
- Overseeing project planning, budgeting, timelines, and execution for assigned accounts and deliverables
- Coaching team members, using feedback and review cycles to strengthen skills and improve outcomes
- Monitoring client needs, issue trends, and service metrics to identify risks and opportunities for growth
- Applying customer relationship management, customer data management, and digital tooling to support program execution
- Coordinating cross-functional resolution of escalation items and service requests with speed and clarity
- Identifying process improvements and technology enhancements that improve customer experience and operational performance
What You Must Have
- At least a Bachelor's degree
- At least 4 years of experience
What Sets You Apart
- Preference for a Master's or Masters of Business Administration degree
- Demonstrating customer success leadership across technology programs
- Managing client activation and onboarding workstreams
- Coaching teams through performance and feedback conversations
- Translating data insights into adoption and retention actions
- Navigating escalation resolution and issue management
- Utilizing digital tooling and customer relationship management platforms
Travel Requirements
Up to 20%
Job Posting End Date
The salary range for this position is: $73,500 - $212,280. For residents of Washington state the salary range for this position is: $73,500 - $244,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance
