About the RoleRole PurposeLead high-visibility strategic programs for the Sales team, including a CPQ implementation and other key initiatives, ensuring alignment between commercial strategy, system design, and measurable business outcomes. Acts as the bridge between sales and other functions including marketing, customer service, pricing, product, and IT to align priorities, translate business needs into scalable solutions, and ensure customer-facing processes and systems work effectively across the organization.
Responsibilities- Lead the team responsible for CRM and related customer systems, ensuring the platforms, processes, data, and support model enable commercial priorities and an effective user experience.
- Own the business roadmap and governance for US & Canada's Salesforce CRM and related customer and commercial systems. Oversee the intake, evaluation, prioritization, and delivery of system defects, enhancements, integrations, and business requirements.
- For CPQ implementation, translate pricing, quoting, and contract requirements into scalable CPQ design and ensure proper integration across CRM, ERP, pricing, reporting platforms, and other systems as needed.
- Ensure that technology requirements meet the needs of all stakeholders.
- Partner with IT Project Manager to plan project schedules, budgets, and goals while owning business outcomes, adoption, and success metrics.
- Monitor risks, dependencies, budget, and benefits realization. Provide regular updates to leadership regarding progress and mapping project updates to business outcomes.
- Drive change management, communication, and training strategy to ensure all stakeholders are informed
- and trained along the way, and that commercial functions stay aligned to the core outcome objective.
- People Leadership: Provide day-to-day leadership and direction to the team supporting CRM and other sales support functions, including setting objectives and performance expectations, prioritizing workloads, planning resources, coaching team members, and conducting performance evaluations.
How I make a difference in this roleThis role will have significant impact to the overall organization by delivering a successful CPQ implementation that reduces quoting cycle time, improves pricing consistency, and drives measurable revenue and margin impact.
Candidate RequirementsEssential Skills & Experience- Experience leading CPQ / Salesforce Revenue Cloud implementations OR strong experience with building and maintaining a complex homegrown quoting tool
- Strong program management and cross-functional leadership
- Deep understanding of industrial distribution sales processes, pricing, and quoting
- Experience within Salesforce ecosystem
- Demonstrated people leadership experience, including setting objectives, coaching and developing team members, managing performance, and conducting performance evaluations
- Ability to drive change management and adoption at scale
Desirable Skills & Experience- Experience in B2B distribution or industrial sector
- CRM and ERP integration experience (e.g., SAP)
- Revenue/Sales Operations background
- MBA preferred
Essential Qualifications (Must be evidenced at offer stage)- Bachelor's degree or equivalent experience.
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