3 to 5+ years of experience in CRM, data analytics, or digital marketing, preferably in luxury retail
Strong analytical skills to convert data into actionable insights
Advanced proficiency in Microsoft Excel; knowledge of Salesforce and BI tools preferred
Detail-oriented with a focus on data accuracy and integrity
Strong organizational and project management skills to handle multiple tasks
Excellent communication skills for cross-functional collaboration
Proactive and solutions-oriented attitude
Fluency in English; proficiency in Spanish or French is a plus
Bachelor's degree or equivalent required
Passion for luxury and exceptional client experiences
Responsibilities
Act as a key user of Salesforce and other tools, ensuring data quality and resolution of issues
Analyze client data to provide insights for acquisition, retention, and development strategies
Develop and maintain reporting dashboards for boutique-level performance
Monitor CRM KPIs and identify areas for improvement
Support execution of CRM campaigns in collaboration with local and HQ teams
Track campaign performance and recommend improvements for engagement
Facilitate communication between Local HQ and Boutiques to enhance clienteling capabilities
Build relationships with boutique managers to ensure adherence to CRM standards
Coordinate high-touch client events in partnership with various teams
Benefits
Professional development opportunities
Collaborative team environment
Exposure to high-level client interactions
Opportunity to work in a prestigious luxury retail setting
Access to exclusive events and experiences
Full Job Description
CRM & Client Development Analyst - Americas
Based in New York City, USA
Reports to CRM & Client Development Director - Americas
MAIN PURPOSE
The CRM & Client Development Analyst plays a key role in supporting client-centric growth and retention strategies across the Americas. Acting as a bridge between Commercial, Marketing, and Client Experience, this role leverages data-driven insights to enhance client engagement, optimize CRM performance, and support long-term client development.
You will be responsible for ensuring the integrity, quality, and strategic use of client data, while supporting the execution of targeted CRM initiatives. Through advanced analysis and reporting, you will help shape personalized client journeys, improve boutique performance, and contribute to a best-in-class luxury client experience.
ROLES & RESPONSIBILITIES
Clienteling Analytics & Insights
Act as a key user of Salesforce and related tools (e.g., Looker, SAP), ensuring optimal usage, data integrity, and issue resolution
Analyze and interpret client data to generate actionable insights that support acquisition, retention, and client development strategies
Develop and maintain regular and ad-hoc reporting dashboards for the Americas region, including boutique-level performance tracking
Monitor CRM KPIs (e.g., data capture rate, client engagement, repeat purchase behavior) and identify opportunities for improvement
Partner with HQ and regional stakeholders to deliver quarterly performance reviews and strategic recommendations
CRM Activation & Data Excellence
Support the end-to-end execution of CRM campaigns (email, events, and client outreach) in collaboration with local and HQ CRM teams
Track and analyze campaign performance, delivering insights and recommendations to optimize engagement and ROI
Monitor and influence high standards of data capture quality, consistency, and compliance across all client touchpoints to strengthen database potential
Segment and build targeted client lists for campaigns, events, and bespoke clienteling initiatives
Retail & Boutique CRM Enablement
Act as key lead between Local HQ and Boutiques to drive clienteling capabilities and elevate usage of clienteling tools. This role will serve as the key interface between Americas and HQ Teams
Serve as the primary CRM point of contact for boutiques, providing guidance, training, and ongoing tool support
Build strong relationships with boutique managers to drive accountability on CRM KPIs and performance
Support and develop CRM ambassadors within the boutique network to foster a client-first culture
Client Experience & Engagement Support
Partner with CRM & Client Development Director, Marketing, and Events team in the planning and execution of high-touch client experiences and events
Support itinerary creation and execution for exclusive experiences and hospitality programs both locally and globally
Coordinate with boutiques to ensure seamless client activities and experience delivery
PROFILE & QUALIFICATIONS
3 to 5+ years of experience in CRM, data analytics, or digital marketing-preferably within luxury retail or a client-centric environment
Strong analytical mindset with the ability to translate data into actionable business insights
Advanced proficiency in Microsoft Excel; experience with CRM and BI tools such as Salesforce, Looker, or SAP preferred
Detail-oriented with a high level of accuracy and data integrity awareness
Strong organizational and project management skills, with the ability to manage multiple priorities
Excellent communication and stakeholder management skills across cross-functional teams
Proactive, self-motivated, and solutions-oriented approach
Fluent in English; Spanish or French is a plus
Bachelor's degree or equivalent required
Passion for luxury, craftsmanship, and delivering exceptional client experiences
Salary Range: $85k - $100k
About Richemont
Compagnie Financière Richemont SA, also known as Richemont, is a Switzerland-based luxury goods holding company founded in 1988 by South African businessman Johann Rupert. Through its various subsidiaries, Richemont designs, manufactures, distributes, and sells premium jewelry, watches, leather goods, writing instruments, firearms, clothing, and accessories. The company's portfolio includes several of the world's most prestigious luxury brands, including Cartier, Van Cleef & Arpels, Montblanc, and Dunhill. Richemont is listed on the SIX Swiss Exchange and the JSE Limited under the symbol 'CFR'.
