3-5 years of experience as a Salesforce/Hubspot/Equivalent Platform Business Analyst, CRM Analyst, Marketing Analyst, Systems Analyst, or in a related role.
Hands-on experience with data analysis, user acceptance training, process mapping, and requirements gathering.
Bachelor's degree in Information Systems, Computer Science, Marketing, or an equivalent combination of education and experience.
Responsibilities
Translate organizational objectives into a prioritized CRM platform roadmap to enhance efficiency and visibility.
Gather, analyze, document, and align business requirements with stakeholders through user stories and process flows.
Optimize CRM and marketing processes to reduce manual work and improve data quality.
Coordinate platform solution delivery by defining requirements and managing testing and releases.
Define and improve CRM data, reporting, and analytics to support informed decision-making.
Coordinate testing, training, and continuous improvement for effective platform use.
Benefits
Medical, dental, and vision coverage starting your first day, with 82% of core medical plan covered by the employer.
403(b) retirement plan with a 3% employer match and up to $2,400/year in employer HSA contributions.
Generous paid time off, paid holidays, and paid parental leave.
$50/month cellphone stipend, pre-tax commuter benefits, and backup family care.
Full Job Description
About the Role
The CRM Business Analyst translates CRM, marketing, and business needs into effective Salesforce and Hubspot solutions that improve customer engagement, campaign execution, lead and opportunity management, data quality, and reporting while partnering with cross-functional stakeholders to define requirements, optimize capabilities, and support continuous improvement.
Key Responsibilities
CRM Platform Roadmap: Translate organizational objectives into a prioritized roadmap that improves efficiency, visibility, and adoption, ensuring to communicate risks to project deliverables and timelines.
Business Analysis & Requirements Management: Gather, analyze, document, and align business requirements with stakeholders and technical partners through clear user stories, process flows, acceptance criteria, and solution documentation.
CRM & Marketing Process Optimization: Optimize acquisition, campaign, segmentation, nurturing, conversion, and engagement processes to reduce manual work, improve data quality, and strengthen platform adoption.
CRM Platform & Solution Delivery: Coordinate platform solution delivery by defining requirements, validating, enhancements, managing dependencies, and supporting planning, testing, releases, and post-release validation.
Data, Reporting & Analytics: Define and improve CRM and marketing data, reporting, dashboard, KPI, segmentation, and governance requirements to support accurate insights and informed decision-making.
Testing, Training & Continuous Improvement: Coordinate testing, training, communications, documentation, adoption, post-release monitoring, and continuous improvement to ensure effective platform use and governance.
Qualifications
3-5 years of experience as a Salesforce/Hubspot/Equivalent Platform Business Analyst, CRM Analyst, Marketing Analyst, Systems Analyst, or in a related role.
Hands-on experience with data analysis, user acceptance training, process mapping, and requirements gathering.
Bachelor's degree in Information Systems, Computer Science, Marketing, or an equivalent combination of education and experience.
Competencies
Data Literacy & Governance: Understand data structures, business rules and processes, data quality, integrations, and governance requirements to support reliable and responsible use of CRM data.
Business Requirements & Analytical Thinking: Break down complex business challenges into clear requirements, evaluates underlying needs, and develops structured, automated, actionable solutions.
Process Optimization: Evaluate current workflows, identifies inefficiencies, and recommends scalable improvements that reduce manual effort and improve business outcomes.
Collaboration & Stakeholder Partnership: Build trusted relationships, translate technical jargon into business language, and incorporate feedback constructively.
Adaptability & Agility: Learn continuously, adapt to changing priorities and information, incorporate feedback, and respond thoughtfully to evolving business needs.
Compensation, Benefits, & Perks
At Success Academy, we invest boldly in our Network team with a comprehensive package designed to support your health, financial future, and overall well-being:
Day-One Health & Wellness: Medical, dental, and vision coverage starting your first day (SA covers 82% of our core medical plan), plus a free One Medical membership and confidential mental health support via EAP/Talkspace.
Financial Security: 403(b) retirement plan with a 3% employer match, up to $2,400/year in employer HSA contributions, employer-paid life/disability insurance, and Public Service Loan Forgiveness (PSLF) eligibility.
Time to Recharge: Generous paid time off, paid holidays, and paid parental leave.
Perks & Stipends: A $50/month cellphone stipend ($600/year), pre-tax commuter benefits, backup family care, and performance-based earning incentives.
This is a hybrid position based in our NYC Financial District office, requiring on-site work Tuesday through Thursday and remote work on Monday and Friday.
Exact compensation may vary based on skills and experience. This position is not bonus eligible.
Compensation Range
$115,000-$125,000 USD
About Success Academy Charter Schools
Success Academy Charter Schools is a network of 47 free, public charter schools serving 20,000 students in grades K-12 across New York City. Success Academy was founded in 2006 by Eva Moskowitz, a former New York City Council member. Success Academy schools are known for their rigorous academic curriculum, high standards, and emphasis on character development. Success Academy has been recognized for its success in closing the achievement gap and providing high-quality education to students from low-income families. Success Academy is headquartered in New York City and has schools located throughout the city.
