Apple

Critical Facilities Operations Manager, Data Center Operations

Apple • $120K — $145K *
Information Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent work experience in a data center environment
  • 10+ years of progressive experience in data center management
  • Experience managing hyper-scale data centers or complex mission-critical facilities at a strategic level
  • Proven track record in managing operational and capital budgets and vendor relations
  • Ability to enforce standard processes for 24/7 site integrity and system reliability
  • Knowledge of NFPA 70B and 70E standards

Responsibilities

  • Collaborate with cross-functional teams across the Apple Data Center portfolio
  • Provide oversight for construction, operational, and enhancement projects
  • Review and initiate changes on current processes to enhance operational excellence
  • Manage Vendor and Contractor relations, ensuring compliance with service contracts
  • Drive financial obligations and schedules in procurement meetings
  • Translate organizational initiatives into actionable expectations for performance metrics

Benefits

  • Opportunity to work at a leading technology company
  • Access to a collaborative and innovative work environment
  • Engagement in continuous improvement and professional development
  • Participation in strategic projects that influence operational success
  • Emphasis on employee safety and compliance programs
Full Job Description
Description

The Data Center Operations Manager partners with senior leadership to deploy best practices and foster a culture of continuous improvement. You will manage and mentor the local facilities workforce while building collaborative relationships. Using strong communication skills, you will translate data into actionable insights and provide leadership with risk-mitigation strategies and creative solutions to optimize campus operations.

Responsibilities include:
• Collaborate with managers across the Apple Data Center portfolio, including but not limited to Design and Development, Engineering, Capacity Planning, Procurement, Finance, Construction, and local on-site leadership
• Provide direct-report and indirect functional leader oversight that supports Construction, Capital, Operational, and Enhancement Projects. Ensure timelines are met, and scheduling is de-conflicted and prioritized alongside operational and repair activities
• Continuously review and provide constructive input on current processes and policies, initiating change as operational standards evolve, ensuring operational excellence remains at the forefront of personnel safety
• Manage Vendor and Contractor relations during Quarterly and Annual Business reviews, ensuring SOW's and MSAs meet minimum expectations and compliance standards per the service contract.
• Establish, review, and Drive Operational and Capital Expenses and Procurement meetings to ensure financial obligations, schedules, support, and budgets are managed accordingly and remain on track
• Translate organizational initiatives (SLAs and SLOs) into actionable expectations, guiding Chief Engineers, Supervisors, and SMEs to implement and track key site performance metrics, including but not limited to:

- Facilities Condition Index

- NFPA 70B and 70E

- CMMS Planning, Scheduling, and Completion

- Break Fix and MTTR

- Compliance and Safety

Minimum Qualifications

Bachelor's degree or equivalent work experience in a data center or similar mission-critical environment

10+ years of related experience with a proven record of progressively growing responsibilities in data center and systems management or similar mission-critical environments, with a strong background in standard methodologies in areas such as safety and compliance, infrastructure monitoring, change management, or business continuity/disaster recovery.

Experience managing hyper-scale data centers or other mission-critical environments with facilities infrastructure of size and complexity commensurate with Apple's data centers at a strategic level

Experience managing or contributing to operational and capital budgets alongside experience in vendor management, procurement, or contract administration.

Demonstrated experience managing end-to-end critical infrastructure projects from initial scoping and budgeting through execution and commissioning.

Ability to ensure 24/7 site integrity and system reliability by enforcing standard processes, maintenance and safety practices, and disaster recovery for a 247 critical data center support model. This includes on-call support and emergency response, coordinating with other critical facilities professionals to perform corrective repairs, and executing incident reporting and root cause analysis.

Working knowledge of NFPA 70B and NFPA 70E requirements, with the ability to apply these standards to data center critical infrastructure and safety programs

Preferred Qualifications

15+ years of related critical facility management experience with a proven record of progressively growing responsibilities

Cross-functional collaboration with all departments within the critical data center ecosystem - including EHS, Site Services, Logistics, Engineering, Construction, Procurement, and Finance - to achieve operational excellence and support overall business objectives

Experience implementing operational best practices to increase efficiencies, reduce operational expenditures, and promote a safety-first culture for both internal and external employees

Ability to work well under stress and handle difficult situations

Strong collaboration, organizational skills, and professional demeanor

About Apple

Apple is a corporation that designs, manufactures, and markets mobile communication and media devices, personal computers, portable digital music players, and sells a variety of related software, services, peripherals, networking solutions, and third-party digital content and applications. Apple provides many products and services, including iPhone; iPad; iPod; Mac; Apple TV; a portfolio of consumer and professional software applications; the iOS and OS X operating systems; iCloud; and accessories, service, and support offerings. It sells its products worldwide through its retail stores, online stores, direct sales force and third-party cellular network carriers, wholesalers, retailers, and value-added resellers to the consumer and also sells third-party iPhone, iPad, Mac and iPod compatible products, including application software and accessories through its online and retail stores. Introduced in 1984, the Macintosh was the first widely sold personal computer with a graphical user interface (GUI). That feature and others such as an improved floppy drive design and a low-cost hard drive that made data retrieval faster helped Apple cultivate a reputation for innovation. Apple was named as the most admired company in the United States in 2008 and in the world from 2008 to 2012 by the Fortune magazine. The company was founded by Steven Paul Jobs, Steve Wozniak, and Ronald Gerald Wayne on April 1, 1976, and is headquartered in Cupertino, California.

Apple Careers

Join Apple, a place where extraordinary people gather to do their best work. Our ever-expanding global team is at the forefront of innovation and leadership in the tech industry. At Apple, we're not just building products—we're crafting the kind of wonder that revolutionizes entire industries. It's the diversity of our people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Work You’ll Do Embark on a journey with Apple’s market-leading team to help some of the world’s most influential companies navigate their path to digital mastery with cutting-edge technology and services. Transform industries and touch lives with your unique ideas at Apple. Here, you’ll lead through a unique position at the intersection of technology, creativity, and robust industry expertise. Collaborate with a global team of professionals who are at the top of their game in technology and design. Apple isn’t just a company, it’s a community of innovators and passionate thinkers. Introducing the Apple Innovation and Leadership Initiative We are building a market-leading team to drive our efforts in delivering groundbreaking solutions and services. At Apple, job opportunities are abundant, offering you the chance to explore diverse roles from engineering to marketing, all designed to empower your career growth. Do Innovative Work Join the largest group of creative and technical experts in the world—professionals dedicated to redefining what’s possible through technology and innovation. Deliver targeted solutions through a depth and breadth of expertise that’s unmatched, driving forward our commitment to excellence and leadership in every project we undertake. Be Part of a Great Team Engage in a wide range of projects utilizing Apple’s technology and resources. Harness the unparalleled capabilities, global scale, and joint solution development that only Apple can offer. Future-Proof Your Career Advance your career with limitless opportunities at Apple. Go as far as your ambition takes you with unmatched training, development, and certification support. Explore Discover how Apple is leading the way in tech innovation: [With iOS] Businesses can streamline operations and enhance customer interactions... READ MORE Smart home technology integration that sets the standard for convenience and security... READ MORE The Apple Experience Our combined service capabilities, global scale, and joint solution development help clients overcome challenges and lead transformation in their industries. Clients worldwide look to Apple for new strategies and solutions that drive growth and innovation in the digital era. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Whether you’re seeking a professional role, an internship, or a leadership position, Apple offers a variety of employment opportunities. SEARCH APPLE JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. See what exciting and rewarding opportunities await at Apple, a company committed to diversity, innovation, and leadership. Explore job opportunities, employment benefits, and the culture of growth and innovation at Apple. Prepare your resume, hone your interview skills, and ready yourself for a career at one of the most prestigious companies in the world. Join us in pushing the boundaries of what is possible.
Learn more about Apple
Size
154,000 employees
Market Cap
$2,074.3 billion
Industry
Net Income
$63.9 billion
Founded
1976
5 Year Trend
+11.5%
Revenue
$294.1 billion
NASDAQ

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