Norfolk Southern Corporation

CREW DISPATCHER TRAINEE

Norfolk Southern Corporation • $99K *
Atlanta, GA 30349In-Person
Transportation
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Strong oral communication skills for effective interaction with personnel and clients.
  • Proficient in multitasking under pressure and managing competing priorities.
  • Solid computer skills with proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Typing speed of at least 35 words per minute with 85% accuracy.
  • Ability to build and maintain positive working relationships with team members and manage conflicts effectively.
  • Demonstrated problem-solving capabilities to address operational challenges.
  • Accuracy in recording information and preparing short documents without clerical errors.

Responsibilities

  • Execute timely dispatching of railroad staff and respond to network operation requests.
  • Handle multiple customer inquiries professionally via phone, email, and instant messaging.
  • Collaborate with railroad personnel to coordinate operations effectively.
  • Generate and maintain accurate reports and records for operational needs.
  • Respond to inter-departmental inquiries regarding crew management services.
  • Manage job vacancies and oversee the job advertisement process.
  • Comply with labor agreements and computer-assisted calling protocols.

Benefits

  • Work in a professional office environment in Atlanta, GA.
  • Non-standard working hours, including overtime, weekends, and holidays are expected.
  • Membership in the labor union is required, with monthly dues responsibility on the employee.
  • Job training provided for successful position onboarding.
Full Job Description
Job Description

Execute the on-time dispatching of railroad personnel, railroad transportation, and other requests of the Network Operations Center. Create a positive and inclusive environment while professionally handling inquiries or problems generated through phone, e-mail, verbal communication, or chat.

Job Duties
  • Work in a professional environment and handle multiple challenging internal customer interactions via phone, email and internal instant messaging
  • Coordinate work with other railroad personnel
  • Generate reports and maintain records and files as necessary.
  • Handle requests for information from other departments on crew management services related questions
  • Managing multiple priorities for railroad personnel and look for solutions to daily issues and to work as a member of a team
  • Manage personnel vacant jobs, and handle the job advertisement process
  • Adhere to labor agreement and computer assisted calling procedures


Qualifications
  • Must be able to understand and convey oral information either in person or by telephone, and to phrase questions in a manner that leads to appropriate responses
  • Strong multi-tasking skills are a necessity
  • Must have strong computer skills.
  • Must be familiar with Microsoft Office Suite, including Word, Excel and PowerPoint. Must be able to type at 35 words per minute at 85% accuracy.
  • Develop and maintain positive working relationships with coworkers, supervisors, contractors and/or customers and effectively handle conflict situations
  • Problem Solving Skills
  • Must be able to accurately record information on forms without clerical errors and prepare short concise document
  • Must be able to pass job training


Work Conditions
  • Work is performed in an office environment. Work station is located in Atlanta, GA. (This is not a remote assignment)
  • Employees wear headsets when calling and answering phone calls
  • Must be willing to work non-standard hours, including overtime, on-call hours, variable shifts, weekends and/or holidays. We are a 24 hour/day, 7 day/week, and 365 day/year department.
  • To the extent required by federal law and/or collective bargaining agreement, membership to the respective labor union is required. Monthly dues are the responsibility of the employee
  • The pay rate, benefits, and paid-time-off for this position is set by the union agreement and cannot be individually negotiated
  • Ensure compliance with all railroad rules and regulations for safety, operations and Federal Railroad Administration (FRA).


Pay Rate

A full-earning crew dispatcher can expect to earn approximately $99,764/yr. Note that new crew dispatcher will take 4 years of employment to become a full earning crew dispatcher.

About Norfolk Southern Corporation

As a leading transportation provider, Norfolk Southern operates 20,000 route miles in 22 states and D.C., supports international trade with service to every major Eastern seaport, 10 river ports, and nine lake ports, and operates the most extensive intermodal network in the East. NS' board of directors and executive management team lead one of the nation’s top transportation companies. NS invests in projects to expand the rail network, increase freight capacity, and improve efficiency for customers. These projects create jobs and reduce greenhouse gas emissions, making green shipping a reality.

Norfolk Southern Corporation Careers

Join the dynamic team at Norfolk Southern Corporation, a leader in the transportation industry, where innovation, leadership, and diversity drive us forward. As one of the most respected names in rail transportation, there has never been a better time to explore job opportunities with us. Work You’ll Do At Norfolk Southern, we are committed to transforming the future of freight transportation. Join our market-leading team to help innovate and implement solutions that contribute to the efficiency and sustainability of our operations. Our professionals are at the forefront of the industry, combining their skills in technology and logistics to enhance our services and customer satisfaction. Lead with Excellence Step into a role that places you at the intersection of industry expertise and transformative leadership. Norfolk Southern offers a unique position in the marketplace, allowing you to drive change and influence innovation within the company and the industry. Collaborate with Experts Work alongside a dedicated team of over 20,000 professionals who are committed to excellence in every aspect of transportation and logistics. At Norfolk Southern, you will find a culture that values teamwork, professional growth, and diversity training, ensuring that every team member can thrive. Norfolk Southern Corporation Employment Opportunities We are continuously building our team to master the challenges of the transportation sector and exceed the expectations of our customers and communities. Whether you are looking for a full-time position, an internship, or leadership opportunities, Norfolk Southern offers a range of career paths to suit your professional goals. Innovate and Grow Join Norfolk Southern to engage in work that matters. With a focus on innovation and technology, our team is dedicated to finding cutting-edge solutions that improve not only our operations but also the environment and communities we serve. Your career at Norfolk Southern is limited only by your ambition, with countless opportunities to advance and expand your skills. Be Part of Our Team Experience the benefits of working with a company that supports your professional and personal growth. Enjoy comprehensive benefits, inclusive culture, and opportunities for networking and career development. At Norfolk Southern, we are not just hiring employees; we are fostering future leaders. Explore Norfolk Southern Jobs Discover the various job opportunities at Norfolk Southern Corporation and find a position that matches your skills and interests. We are looking for passionate, curious, and solution-driven team players who are ready to make a significant impact. Stay Connected Join Our Team Search open positions, submit your resume, and prepare for an interview that could lead to your next big career move. Norfolk Southern is actively hiring and looking for individuals who are ready to contribute to our legacy of success. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding opportunities that await at Norfolk Southern Corporation. Join Norfolk Southern Corporation today and be part of a team that is dedicated to transforming the future of transportation through innovation, leadership, and a commitment to diversity and professional growth.
Learn more about Norfolk Southern Corporation
Size
18,100 employees
Market Cap
$57.2 billion
Industry
Transportation
Net Income
$2 billion
Founded
1980
5 Year Trend
+2.4%
Revenue
$9.7 billion
NASDAQ
NSC
* Ladders Estimates

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