Credit Operations Manager

Position Purpose:

The Credit Operations Manager at the Company plays a pivotal role in enhancing and overseeing the systems and processes essential for Credit Department operations, aligning closely with leadership across the Credit Division to steer daily processes and contribute to strategic initiatives and special projects. Proficient in data management and analytics, the role demands a comprehensive understanding of technology, including Microsoft products, Power BI, Bectran, and Alteryx, to facilitate report creation, data analysis, and forecasting. Reporting directly to the VP of Credit Operations or Senior Credit Operations Manager, the position requires exceptional interpersonal and communication skills to effectively collaborate with diverse departments, manage projects, and contribute to team discussions and training initiatives, while maintaining a self-motivated, organized, and autonomous work ethic in a dynamic environment.

Key Responsibilities:

• Lead the design and enhancement of credit operations systems and processes by leveraging technology platforms such as Microsoft Power BI and Alteryx to streamline operations and drive efficiency across the department.
• Oversee audits, testing regimes, and comprehensive documentation for current systems to ensure robust operational standards are consistently upheld and improved upon.
• Analyze and forecast credit data to develop reports that inform strategic decision-making and drive business development initiatives, ensuring alignment with overarching departmental goals.
• Coordinate cross-functional communication and training initiatives within the credit department to ensure cohesive team function and knowledge transfer, contributing to a culture of transparency and continuous improvement.
• Engage in collaborative projects with other departments and external vendors to optimize credit operations through innovative solutions and strategic partnerships, enhancing customer experience and operational effectiveness.
• Implement project management best practices to support the successful execution of long-term strategies and special projects, ensuring timely delivery and alignment with strategic objectives.
• Facilitate credit team meetings by sharing insights on systems, processes, and industry trends, fostering a knowledge-sharing environment that encourages innovative thinking and problem-solving.
• Demonstrate leadership in liaising with credit leadership at various levels, acting as a trusted advisor and contributor to operational strategy while building strong relationships across the organization.

Direct Manager Direct Reports:
The Credit Operations Manager at the Company directly reports to the Vice President of Credit Operations or the Senior Credit Operations Manager. This role may receive guidance as needed from Regional Credit Managers, Credit Directors, and the Chief Credit Officer. There may be instances where the Credit Operations Manager supervises collaborators on specific projects, but no direct reports are presently assigned as an ongoing responsibility.

Travel Requirements:
The Credit Operations Manager is required to travel approximately 5%-15% of the time to collaborate with various levels of credit leadership and stakeholders, ensuring effective management and development of credit systems, processes, and strategic initiatives.

Physical Requirements:
The Credit Operations Manager position primarily involves office-based responsibilities, requiring an individual to perform tasks that include but are not limited to: operating a computer and other standard office equipment for extended periods, engaging in frequent communication both in-person and via virtual platforms, and participating in meetings with various stakeholders. The role may occasionally necessitate lifting objects such as documents or office supplies weighing up to 10 pounds. The incumbent shall maintain the capability to stay seated or potentially stand during extended work sessions. Flexibility is integral, and reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the role effectively. Adherence to all safety and accessibility guidelines provided by the ADA ensures that organizational values align seamlessly with respect for individual needs and capabilities.

Working Conditions:
The Credit Operations Manager at the Company will navigate a dynamic working environment that blends both in-office and remote engagement, supporting a hybrid model designed to maximize productivity and work-life balance. Situated primarily in McKinney, Texas, the role occasionally requires travel, up to 15%, to foster strategic cooperation and ensure operational excellence across regions. The position is characterized by a fast-paced, deadline-driven atmosphere, demanding a high level of adaptability and resilience. This agile environment necessitates close collaboration with senior leadership and cross-functional teams, requiring effective prioritization and time management skills. As a pivotal contributor to the Credit Department, the Credit Operations Manager must remain proactive and resourceful, seamlessly integrating strategic initiatives with daily operational demands to drive departmental success and organizational growth.

Minimum Qualifications:

• Bachelor’s degree in Business Administration, Finance, Accounting, or a related field, or equivalent work experience.
• Minimum of 3-5 years of professional experience in credit operations, credit management, or collections.
• Demonstrated experience with data management and analytics, including proficiency in Microsoft Excel, Power BI, Bectran, and Alteryx.
• Proven ability to manage and develop credit operations processes and systems.
• Strong experience in project management and leadership within a corporate environment.
• Exceptional organizational skills with a keen attention to detail and the ability to multitask effectively in a fast-paced setting.
• Excellent interpersonal, written, and verbal communication skills, with the ability to engage effectively with a diverse range of stakeholders.
• Demonstrated ability to work autonomously, showing initiative and self-motivation.
• Creative problem-solving skills with the capacity to think strategically and innovatively.
• Ability to effectively handle stress, manage multiple priorities, and meet tight deadlines.
• Willingness to travel 5%-15% as required.
• Location preference: McKinney, Texas, with flexibility for remote work arrangements

Preferred Qualifications:

1. Advanced Educational Background: Possession of an advanced degree in Finance, Business Administration, Economics, or a related field is highly preferred, demonstrating a strong foundation in credit management principles and financial analysis.

2. Comprehensive Industry Experience: Extensive experience in a senior credit operation role within the financial services or consumer finance industry, with a proven track record of implementing successful credit strategies and managing complex credit portfolios.

3. Proficiency in Advanced Analytics Tools: Expertise in advanced data analytics and modeling tools such as Python, SQL, and Tableau to enhance the capability of data-driven decision-making within credit operations.

4. Strategic Leadership Exposure: Demonstrated experience in strategic leadership roles, including developing and executing long-term operational strategies that align with broader organizational objectives.

5. Change Management Expertise: Proven capability in leading change management initiatives, particularly in transitioning credit operations to more innovative, technology-driven processes and systems.

6. Strong Vendor Management Skills: Experience in managing vendor relationships and contracts effectively, ensuring alignment with organizational goals, budgetary constraints, and performance expectations.

7. Cross-functional Collaboration Experience: A track record of successful collaboration with cross-functional teams, contributing to a cohesive approach to achieving organizational objectives, particularly within finance and risk departments.

8. Regulatory Compliance Knowledge: In-depth understanding of credit-related regulatory requirements and best practices, ensuring all operations comply with applicable laws and standards.

9. Exceptional Problem-solving Acumen: Demonstrated ability in identifying complex business problems, analyzing information, and developing and implementing innovative solutions effectively.

10. Professional Certifications: Possession of relevant professional certifications such as Certified Credit Executive (CCE) or Certified Credit Professional (CCP) is advantageous, showcasing professional growth and a commitment to the credit field's highest standards.

11. Global Perspective and Cultural Competency: Experience working in a multinational environment or with global teams, demonstrating an understanding of cultural nuances and the ability to operate effectively across diverse markets.

Minimum Education:

A Bachelor's degree in Business Administration, Finance, or a related field is required.

Preferred Education:

A master's degree in finance, business administration, or a related field is preferred, supplementing a foundational understanding of credit operations and analytics.

Minimum Years Of Work Experience:

MINIMUM YEARS OF WORK EXPERIENCE

The ideal candidate for the Credit Operations Manager role will possess a minimum of three to five years of relevant business experience, preferably within Credit, Collection, or Credit Management environments. Candidates should demonstrate the capacity to develop and manage complex systems and processes while collaborating effectively with various levels of leadership. This experience will ensure a comprehensive understanding of industry standards and practices, enabling the candidate to contribute effectively to the strategic objectives of the Credit Department.

Certifications:

• Certified Credit Executive (CCE) by the National Association of Credit Management (preferred)
• Certified Receivables Compliance Professional (CRCP) by Receivables Management Association International (preferred)
• Project Management Professional (PMP) by the Project Management Institute (preferred)
• Certifications in Data Analytics and Business Intelligence, such as Microsoft Certified: Data Analyst Associate with Power BI (preferred)
• The outlined certifications represent significant credibility within credit operations management, enhancing professional capability in line with strategic roles at the Company.

Competencies:
1. Strategic Process Development:
Demonstrates proficiency in designing and implementing comprehensive systems and processes that enhance departmental functions and align with long-term strategic goals. Capable of managing both existing frameworks and developing innovative solutions to optimize efficiency and effectiveness.

2. Data Analytics Proficiency:
Strong capability in managing, analyzing, and interpreting complex data sets to inform decision-making, forecasting, and strategy development. Utilizes advanced tools like Microsoft Power BI, Bectran, and Alteryx to create insights that drive business outcomes.

3. Project Management Expertise:
Exceptional skills in overseeing multiple projects from inception to completion. Capable of ensuring that all initiatives are delivered on time, within scope, and budget, while meeting or exceeding stakeholder expectations.

4. Effective Communication:
Exhibits strong written and verbal communication skills essential for collaborating with various levels of leadership, team members, and external vendors. Facilitates productive meetings and training sessions, ensuring clear and concise dissemination of information.

5. Leadership and Team Collaboration:
Demonstrates strong leadership abilities and aptitude in relationship building. Fosters a collaborative team environment and is adept at working with cross-functional teams to achieve organizational objectives.

6. Technical Aptitude:
Possesses an advanced understanding of technology pertinent to credit operations, including familiarity with industry-specific software. Continuously engages with and adapts to new technological developments to maintain operational excellence.

7. Organizational and Detail Orientation:
Skilled in maintaining thorough organizational systems and practices. Ensures attention to detail in all aspects of credit operations management, from process audits to data reporting.

8. Adaptability and Stress Management:
Capable of thriving in a dynamic, fast-paced environment. Exhibits resilience and adaptability in the face of changing priorities or challenging situations while maintaining focus and delivering high-quality results.

These competencies collectively ensure the effective execution of credit operations management responsibilities, contributing to the overall success and strategic growth of the Credit Department.

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