Job SummaryThe Credit & Collections Manager is responsible for leading all accounts receivable, credit, collections, cash application, and customer deduction activities across the business unit. The role oversees customer credit risk management, collection strategy, working capital performance, process standardization, internal controls, and leadership of personnel across multiple operating environments. This position partners closely with Sales, Customer Care, Operations, Treasury, Finance, and executive leadership to support profitable growth while minimizing bad debt exposure and optimizing cash flow.
Role ResponsibilitiesLeadership & People Management- Lead, coach, develop, and supervise AR, Collections, Cash Application, and Customer Deduction teams.
- Conduct hiring, onboarding, performance reviews, goal setting, succession planning, and employee development.
- Establish KPIs and service levels.
- Promote accountability and continuous improvement.
Accounts Receivable and Credit Risk Management- Direct daily AR operations across SAP and Oracle platforms.
- Monitor aging, collections, disputes, deductions, and cash application.
- Ensure timely reconciliation and account resolution.
- Partner with commercial teams regarding customer issues.
- Maintain customer master data governance.
- Oversee credit applications and customer reviews.
- Analyze financial statements, trade references, and credit reports.
- Approve credit within authority limits and escalate exceptions.
- Review credit holds and release decisions.
- Monitor portfolio risk and recommend mitigation strategies.
- Prepare AR, collections, and bad debt reporting.
Process Improvement & Internal Controls- Drive AR process standardization across the business unit.
- Partner with IT on SAP and Oracle enhancements.
- Support ERP integration, automation, and reporting initiatives.
- Identify efficiency opportunities and strengthen controls.
- Ensure compliance with company policies and audit requirements.
- Maintain documentation supporting credit decisions.
- Support internal and external audits.
- Strengthen controls over customer data and AR processes.
Role Requirements- Bachelor degree in Accounting, Finance, Business Administration, or related field.
- 7+ years progressive AR, credit, and collections experience.
- 3+ years leadership experience.
- Manufacturing, building products, industrial, or distribution experience preferred.
- Strong leadership and communication skills.
- Advanced financial statement analysis.
- Advanced Excel and reporting capabilities.
- Working capital and cash flow management expertise.
- SAP and/or Oracle experience preferred.
Disclaimer The information in this description indicates the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
