OverviewViaPath is seeking a highly motivated Technical Solutions Consultant (TSC) to join our customer-facing advisory team.
The TSC serves as a trusted partner to correctional agencies throughout their technology journey. This role helps customers maximize the value of ViaPath solutions by providing guidance, expertise, and strategic support that improves adoption, strengthens relationships, and drives long-term success.
TSCs are more than product experts. They are strategic advisors who understand correctional operations, build strong customer relationships, and help agencies solve real-world challenges through technology.
Successful candidates will demonstrate:
- Strong professional presence and polished communication skills.
- A well-groomed, business-appropriate, and customer-focused professional image.
- Dynamic presentation and training skills.
- Confidence engaging with executive, operational, technical, and customer stakeholders.
- Accountability, adaptability, and strong follow-through.
Remote based position located in the contiguous U.S. with a requirement to travel up to 75% of the time. Must be located near an airport to meet the travel requirement.
Responsibilities- Serve as a trusted advisor to customers by providing expertise, guidance, and best practices related to ViaPath products and services.
- Build strong relationships with executive, operational, technical, and facility stakeholders.
- Design, develop and deliver engaging product demonstrations, solution reviews, and customer presentations that showcase the value of ViaPath solutions.
- Monitor contracts within assigned region and engage customers through regular strategic reviews, customer development, and adoption initiatives.
- Maintain expert-level knowledge of ViaPath products, associated technologies, hardware, software, and system configurations, including the ability to configure, troubleshoot, and demonstrate solutions in customer-facing environments.
- Help customers improve adoption, utilization, and overall success with their existing technology investments.
- Identify customer challenges, risks, and opportunities while recommending solutions that align with operational and business objectives.
- Partner with Account Management, Product Management, Customer Support, and other internal teams to support customer success, retention, and growth.
- Gather customer feedback and provide market insights that help improve products, services, and customer outcomes.
- Represent ViaPath at customer meetings, conferences, trade shows, and industry events.
- Maintain expertise in correctional operations, industry trends, and the full ViaPath solution portfolio.
Qualifications- Bachelor's degree preferred; equivalent professional experience in corrections, technology consulting, customer engagement, or a related field may be considered in lieu of a degree.
- Minimum of five (5) years of experience utilizing ViaPath solutions or other corrections technology platforms.
- Direct experience working with correctional agencies or within a correctional environment.
- Strong understanding of correctional operations, workflows and technology solutions.
- Excellent communication, presentation, relationship-building, and organizational skills.
- Ability to translate complex technical concepts into practical operational and business value.
- Strong analytical, problem-solving, and time-management skills.
- Proficient in Microsoft Office applications including PowerPoint, Word, Excel, Teams, and Outlook, with the ability to create professional customer-facing presentations, documentation, training materials, and solution-related content.
- Ability to manage multiple priorities and customer engagements with minimal supervision.
- Ability and willingness to travel up to 75% of the time.
- Experience with ViaPath products, services, and customers preferred.
- Experience conducting executive business reviews, strategic solution reviews, or customer planning sessions preferred.
- Ability to recognize customer risks, adoption opportunities, and growth initiatives preferred.
- Experience supporting large-scale technology deployments or customer transformation initiatives preferred.
Benefits OverviewViaPath is committed to supporting the health, well-being, and security of our employees. Eligible full-time employees have access to a comprehensive benefits package that includes:
- Medical, Dental & Vision Insurance - Multiple plan options designed to support a variety of coverage needs.
- Health Saving Accounts (HSA) and Flexible Spending Accounts (FSA) - Employer provided contribution to the HSA for eligible medical plans. Healthcare and dependent care spending accounts available.
- Flexible Time Off (FTO) - Including vacation and sick time
- Company Holidays
- Retirement Plan (401(k)) - Traditional and Roth 401(k) options available including employer matching contributions.
- Life & Disability Insurance - Company-paid basic life insurance and short-term disability; additional voluntary coverage available.
- Employee Assistance Program (EAP) - Free, confidential support for personal, financial, and family matters.
- Additional Well-Being Resources - Includes access to Care.com, Calm, Active&Fit, Telavet, LegalShield, and other lifestyle resources and discounted services.
Eligibility for certain benefits may depend on employee status, work location, and applicable plan documents. Benefits and terms are subject to change. The information above provides a brief summary of our benefit programs. Actual coverage details are governed by the official plan documents, which control in the event of conflict. ViaPath reserves the right to modify or terminate any benefit program at any time.
