Location Designation: Hybrid - 3 days per quarter
Role OverviewWe are seeking a Senior AI Governance & Platform Operations Engineer to lead the enablement, governance, and day-to-day operationalization of Microsoft Copilot and Power Platform AI capabilities across the enterprise M365 ecosystem.
This role sits at the intersection of AI platform operations, enterprise governance, vendor management, and change enablement. The ideal candidate is a hands-on technologist who can run Copilot and Power Platform at scale while navigating the compliance, licensing, and data-security landscape that accompanies AI adoption in a regulated environment.
You will partner with enterprise architects, IT operations, Legal, Risk, Information Security, Procurement, and business stakeholders to ensure Microsoft's AI tools are deployed securely, governed rigorously, and adopted effectively. The focus is platform operations and governance-not custom AI model development.
What You'll Do:M365 Copilot - Governance & Operations- Lead enterprise-wide deployment, configuration, and lifecycle management of Microsoft Copilot across Teams, Outlook, Word, Excel, and other M365 applications
- Manage tenant-level Copilot controls including branding, agent settings, and admin surface configurations
- Run Copilot pilots to evaluate new features, assess enterprise readiness, and report findings to leadership
- Translate Copilot usage and licensing telemetry into executive-ready adoption metrics
- Monitor and mitigate Copilot risk surfaces-oversharing, data boundary exposure, and interaction with sensitivity labels
Power Platform - Licensing, Credits & Governance- Own the governance lifecycle for Power Platform licensing (Power Apps, Power Automate, premium SKUs), AI Builder credits, and the transition to the Copilot Credit model
- Forecast credit consumption, enforce environment-level caps, and triage enforcement issues across Power Automate and agent flows
- Apply tenant-wide governance standards including default-environment policies and credit-cap controls
- Scope and execute against Microsoft funding programs such as ECIF
AI Risk, Compliance & Data Security- Lead AI vendor risk reviews in coordination with Legal, Risk, and Information Security teams
- Operationalize Microsoft Purview, sensitivity labeling, and Data Security Posture Management (DSPM) workflows-including content scanning, label recommendations, and governance automation
- Coordinate AI-related submissions through enterprise risk and steering committees
- Advise on eDiscovery, compliance, and data boundary considerations for Copilot and generative AI data
Microsoft Partnership & Vendor Management- Serve as the primary AI technical liaison with Microsoft FastTrack, Unified Support, and product engineering teams
- Run recurring technical briefings and roadmap reviews with Microsoft
- Negotiate funding mechanisms and manage partner-led engagements to accelerate enterprise AI initiatives
- Escalate and drive resolution of complex support cases across Copilot and Power Platform
SharePoint & Collaboration AI- Deploy and govern AI features across SharePoint Online and OneDrive, including Copilot for SharePoint and content-readiness agents
- Drive content hygiene, retention, and labeling strategies that directly improve Copilot answer quality
- Manage enterprise SharePoint governance tooling (AvePoint or comparable) to maintain compliance at scale
Analytics, Automation & Executive Reporting- Build usage-analytics dashboards and lightweight automations using Power BI, Power Automate, or comparable tools
- Translate M365 and Power Platform telemetry into KPIs that resonate with senior stakeholders
- Deliver actionable insights to leadership on adoption trends, platform ROI, and optimization opportunities
Communications & Change Management- Draft and execute AI rollout communications for non-technical audiences-leadership updates, AMAs, and training campaigns
- Lead an internal AI/Copilot community of practice and facilitate cross-functional working groups
- Develop enablement programs including training sessions, onboarding materials, and self-service resources
What You'll Bring:Experience- 7+ years in Microsoft 365 engineering, administration, or platform operations
- 3+ years of hands-on experience deploying, governing, or enabling Microsoft Copilot (or comparable enterprise AI tooling) at scale
- Demonstrated experience managing Power Platform licensing and AI Builder / Copilot Credit governance across multiple environments
- Track record of leading AI vendor risk reviews and navigating enterprise risk and steering committee processes
- Direct experience working with Microsoft FastTrack, Unified Support, or product engineering teams
Technical Knowledge- Strong understanding of M365 architecture, tenant-level administration, Entra ID (Azure AD), and Microsoft Graph
- Working knowledge of Microsoft Purview, sensitivity labeling, AI-specific risk frameworks (Purview AI Hub, AI baseline assessments), and DSPM concepts
- Familiarity with enterprise SharePoint governance tooling and content-readiness practices that affect Copilot quality
- Proficiency with Power BI, Power Automate, or comparable tools for building analytics dashboards and lightweight automations
- Awareness of eDiscovery and compliance considerations specific to generative AI data
Leadership & Soft Skills- Comfort acting as the senior voice on Copilot, Power Platform, and AI governance topics in cross-functional forums
- Ability to operate fluidly across Technology, Security, Legal, Procurement, and business stakeholders
- Strong vendor-management and contract-stewardship instincts, including decommission planning for replaced tools
- Excellent communication skills with the ability to translate technical details into executive-ready narratives
Preferred Qualifications- Microsoft certifications such as MS-600, MS-700, AZ-104, SC-400, or equivalent
- Experience with Azure OpenAI, ChatGPT for Enterprise, or comparable enterprise AI platforms
- Experience in regulated industries (financial services, insurance, or healthcare)
- Familiarity with ITIL or other IT service management frameworks
- Awareness of Microsoft's transition from AI Builder credits to the Copilot Credit model and its enterprise licensing impact
Pay TransparencySalary Range: $147,500-$211,000
Overtime eligible: Exempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.
