5+ years in GSOC, corporate security, or protective operations, or a bachelor's degree in a relevant field.
Military, law enforcement, or emergency operations experience may substitute for traditional GSOC experience.
Hands-on experience with access control and VMS platforms (e.g., Genetec).
Proficiency with collaboration tools like Slack and Jira, and incident documentation workflows.
Familiarity with travel risk monitoring tools (e.g., International SOS) is a bonus.
Experience with emergency mass notification systems and/or AI-enabled security tools is advantageous.
Excellent verbal and written communication skills, maintaining composure under pressure.
Customer-focused with a collaborative and adaptable approach.
Responsibilities
Monitor access control, video surveillance, alarms, and security technologies.
Communicate with internal partners via Slack, Jira, and collaboration tools.
Identify, assess, and respond to security alerts; escalate when necessary.
Support emergency notifications and mass communication during crises.
Provide global travel monitoring to ensure employee safety.
Maintain logs and documentation of security events and responses.
Contribute to continuous improvement of workflows and procedures.
Benefits
24/7 operational coverage with shift flexibility including nights and weekends.
Participation in routine training and drills to enhance skill readiness.
Focus on employee safety and support in a fast-paced environment.
Full Job Description
About the Role
We are looking for a GSOC Operator to join our Global Security Operations Center team. In this role, you will monitor security systems, identify and respond to incidents, and provide real-time support to employees and partners around the world. You will be responsible for maintaining situational awareness, coordinating emergency communications, and ensuring accurate documentation and escalation across all security events.
This role is based in our San Francisco office. GSOC operates 24/7, and shift coverage-including nights, weekends, and holidays-will be required.
In this role, you will
Monitor and manage access control, video surveillance, alarms, and other security technologies.
Communicate with internal partners using Slack, Jira, and other collaboration tools.
Identify, assess, and respond to security alerts and incidents; escalate appropriately.
Support emergency notifications and mass communication systems during critical situations.
Provide global travel monitoring and situational awareness to help keep employees safe.
Maintain detailed logs, reports, and documentation of all security events and responses.
Follow established procedures and contribute to continuous improvement of playbooks and workflows.
Deliver excellent service and support to employees, visitors, vendors, and partner teams.
Participate in routine training, drills, and skill development to maintain readiness.
You may be a fit for this role if you have
5+ years of experience in GSOC, corporate security, or protective operations, or a bachelor's degree in a relevant field.
Military, law enforcement, or emergency operations center experience may substitute for traditional GSOC experience.
Hands-on experience with access control and VMS platforms (e.g., Genetec).
Proficiency with Slack, Jira, Google Workspace, and incident documentation workflows.
Familiarity with travel risk monitoring tools (e.g., International SOS) is a plus.
Experience with emergency mass notification systems and/or AI-enabled security tools is helpful.
Strong verbal and written communication skills and the ability to stay composed under pressure.
A customer-focused mindset, with the ability to learn, adapt, and follow protocols with precision.
A collaborative, resilient, and team-oriented approach.
About OpenAI
OpenAI is an artificial intelligence research laboratory consisting of the for-profit corporation OpenAI LP and its parent company, the non-profit OpenAI Inc. The company was founded in 2015 by a group of technology leaders, including Elon Musk, Sam Altman, Greg Brockman, Ilya Sutskever, and John Schulman. OpenAI's mission is to develop and promote friendly AI for the betterment of humanity. The company has developed a number of cutting-edge AI technologies, including GPT-3, a language processing system that can generate human-like text. OpenAI has received funding from a number of high-profile investors, including LinkedIn co-founder Reid Hoffman and venture capitalist Peter Thiel.
