Position Summary:
As a Corporate Aviation Services Manager, you are responsible for managing chauffeur driven and risk mitigation service requests while maintaining GGT's standards of excellence, value proposition and service offering.
Duties & Responsibilities:
- Serve as shift leader responsible for managing current service activity, resolving issues and mitigating deviations
- Provide training and mentorship for team members
- Interact directly with Clients responding to inquiries, requests, and service opportunities while providing best in class service
- Interact directly with Service Partners confirming service requests, receiving quotes and performing service delivery status updates
- Communicate and coordinate with internal GGT departments
- Field and resolve Client complaints in a timely and courteous manner
- Conduct pre and post-service calls to ensure complete satisfaction of clients
- Proactively communicate and resolve any deviation or potential deviation in service
- Engage with both current and inactive clients to encourage service activity
- Coordinate additional services for Clients as required
- Other duties as assigned
Knowledge, Skills & Abilities:
- Work flexible, non-standard hours including nights, weekends, and holidays
- Work as part of a close team as well as independently
- Effective communication skills
- Confidently interact with high profile clients
- Strong attention to detail, organizational and time management skills
- Maintain the confidentiality of sensitive information
- Self-motivated and independent problem-solving ability
- Coordinate and work on multiple projects at once
- Work with frequent changes in procedures, directions and outcomes
- Prioritize and organize tasks; remain calm in stressful situations
Education and Work Experience:
- 3+ years corporate aviation or chauffeured service experience required
- Management experience preferred
- 5 years of high-level customer service experience
- Bachelors degree is preferred
- Proficiency with Microsoft Office Suite Applications (Outlook, Excel, Word); Typing 40 wpm
- Or a combination of training, education and experience equivalent to the standards listed above that provides the required knowledge, skills and abilities
Benefits:
- Paid Holidays - 8, including 1 personal day
- Paid Time Off - 15 days
- Medical, Dental, Vision Insurance
- Life Insurance
