3+ years experience in corporate aviation or chauffeured services
Preferred management background
5 years of high-level customer service experience
Bachelor's degree preferred
Strong proficiency with Microsoft Office Suite
Typing speed of 40 wpm or higher
Responsibilities
Serve as shift leader managing service activity and resolving issues
Provide training and mentorship to team members
Respond to client inquiries and requests, ensuring best-in-class service
Confirm service requests and perform status updates with service partners
Communicate and coordinate with internal GGT departments
Field and resolve client complaints in a timely manner
Conduct pre and post-service calls to ensure client satisfaction
Benefits
8 paid holidays, including 1 personal day
15 days of paid time off
Medical, dental, and vision insurance
Life insurance
Full Job Description
Position Summary:
As a Corporate Aviation Services Manager, you are responsible for managing chauffeur driven and risk mitigation service requests while maintaining GGT's standards of excellence, value proposition and service offering.
Duties & Responsibilities:
Serve as shift leader responsible for managing current service activity, resolving issues and mitigating deviations
Provide training and mentorship for team members
Interact directly with Clients responding to inquiries, requests, and service opportunities while providing best in class service
Interact directly with Service Partners confirming service requests, receiving quotes and performing service delivery status updates
Communicate and coordinate with internal GGT departments
Field and resolve Client complaints in a timely and courteous manner
Conduct pre and post-service calls to ensure complete satisfaction of clients
Proactively communicate and resolve any deviation or potential deviation in service
Engage with both current and inactive clients to encourage service activity
Coordinate additional services for Clients as required
Other duties as assigned
Knowledge, Skills & Abilities:
Work flexible, non-standard hours including nights, weekends, and holidays
Work as part of a close team as well as independently
Effective communication skills
Confidently interact with high profile clients
Strong attention to detail, organizational and time management skills
Maintain the confidentiality of sensitive information
Self-motivated and independent problem-solving ability
Coordinate and work on multiple projects at once
Work with frequent changes in procedures, directions and outcomes
Prioritize and organize tasks; remain calm in stressful situations
Education and Work Experience:
3+ years corporate aviation or chauffeured service experience required
Management experience preferred
5 years of high-level customer service experience
Bachelors degree is preferred
Proficiency with Microsoft Office Suite Applications (Outlook, Excel, Word); Typing 40 wpm
Or a combination of training, education and experience equivalent to the standards listed above that provides the required knowledge, skills and abilities
