Chief Operating Officer at CEO Lawyer Personal Injury Law FirmCompensation: $350,000-$500,000We are seeking an accomplished executive leader to help drive the next stage of growth for a nationally expanding personal injury law firm currently operating across 22 states, with aggressive expansion plans through 2030.This opportunity is for a proven leader who understands the business of personal injury at scale and brings significant expertise in business strategy, technology, AI implementation, operational transformation, and high-growth execution.
Qualifications and Experience - Significant executive leadership experience within the personal injury industry, including strategic planning across multi-functional operations
- Proven success scaling a law firm or personal injury organization across the 8- to 10-figure revenue range and multiple jurisdictions
- Exceptional business and financial acumen spanning profitability, operating leverage, corporate governance, and executive decision-making
- Significant experience leading enterprise AI implementation and automation within applicable regulatory, ethical, and bar-compliance frameworks
- Strong technology background, including large-scale CRM, case management, data analytics, workflow automation, and digital transformation
- Deep understanding of the personal injury client and case lifecycle, including intake, case management, attorney assignment, and case-maximization protocols
- Demonstrated ability to build scalable infrastructure, processes, and organizational capacity ahead of rapid growth
- Track record of increasing revenue and operational capacity without proportionally increasing headcount
- Expertise in operational efficiency, process improvement, change management, and performance management
- Project management expertise; PMP, Lean Six Sigma, or comparable credentials preferred
- Strong data analytics capabilities, including KPI design and data-driven decision-making
- MBA or comparable advanced business degree preferred
- Ability to translate growth strategy into technology, systems, processes, organizational structure, and disciplined execution
The Opportunity This leader will play a critical role in building the infrastructure required for the firm's next stage of national expansion.
- Own business and operational strategy across the rapidly growing organization and set cross-functional priorities with department leaders
- Lead the transition from the existing CRM environment to a proprietary AI-powered operating system
- Drive enterprise-wide AI adoption and automation across business and legal operations
- Integrate AI throughout the client journey to improve speed, capacity, consistency, efficiency, and client experience
- Build the technology and operational infrastructure required to support approximately 100,000 active clients at a time
- Optimize staffing, workflows, and organizational structure to expand capacity while maintaining disciplined headcount growth
- Optimize the business ecosystem across leads, events, referrals, intake, case management, attorney assignments, and case-maximization protocols
- Build scalable processes and systems that support continued national expansion
- Create the operating infrastructure required to pursue 10x revenue growth with nominal increases in headcount
Measures of Success - Revenue growth, profitability, and operating leverage aligned with the firm's strategic plan
- Improved intake conversion, case velocity, client experience, and case outcomes
- Successful adoption of the proprietary AI-powered operating system and automation across priority workflows
- Increased client and case capacity without proportional headcount growth
- Consistent KPI visibility, accountability, compliance, and execution across departments and markets
The strongest candidate will bring a combination of: Personal Injury Expertise | 8-to-10-Figure Growth | Business Acumen Technology & AI Transformation | Operational Scale | Data-Driven Execution This person should understand how to turn technology and AI into business results, how to build infrastructure before growth creates bottlenecks, and how to scale a personal injury organization without relying solely on increased headcount.
