1-3 years of management experience in a retail or service setting
Preferred experience in sales management and customer service
Strong leadership skills to motivate and engage team members
Ability to handle customer complaints professionally
Familiarity with inventory management and supply ordering processes
Responsibilities
Oversee daily operations of the convenience store
Ensure exceptional customer service and staff engagement
Manage team performance and provide motivation
Address and resolve customer complaints promptly
Maintain equipment and facility operations effectively
Monitor inventory and place orders to maintain stock
Collaborate with marketing to enhance business visibility
Benefits
401(k) retirement plan
Employee discounts at the store
Health insurance coverage
Paid time off for employees
Vision insurance options
Full Job Description
The Convenience Store Manager is responsible for overseeing the day-to-day operations of the C-Store and ensuring employees meet company goals through motivation and engagement. This key position provides a pathway to an upper-executive management position within the organization.
This position will adhere to and promote the company mission while operating within the confines of our company's core values. this key position will contribute to team success under the guidance and direction of the General Manager.
Consistently creating results for customers, teammates and the company
Responsible for ensuring the customers are greeted courteously and receive a high level of customer service
Lead, motivate, and manage a team to ensure excellent customer service and maximum efficiency.
Ensure smooth operation of equipment and maintenance of the facility
Provide outstanding customer service and resolve customer complaints and issues in a timely and professional manner
Manage inventory, ordering, and supplies to ensure adequate stock levels
Work with marketing team to implement marketing campaigns to increase business visibility and customer retention
Train new staff and ensure ongoing staff development to maintain a high level of performance
