Scope of PositionThis technically skilled individual, as part of the Water Quality Team within Watts Applied Solutions, serves as a key technical resource bridging engineering, product documentation, operations support, and customer-facing technical assistance across a portfolio of smart water treatment and filtration products, including the SmartGuard RO platform, CTF/CLCH filtration systems, and related digital controls products.
This role contributes to the successful development, launch, and ongoing support of products by working cross-functionally with engineering, operations, service, purchasing, and external partners/customers. The position operates with a high degree of independence and is expected to drive improvements in product performance, technical documentation, and support processes within the job area.
This position reports to the VP of Engineering and Development. This role is onsite and is based in Fort Myers, Florida.
Primary Job Duties and Responsibilities- Support ongoing product development for reverse osmosis, filtration systems, UV disinfection, no-salt conditioners, and other smart product expansions.
- Perform electrical and electronic testing, validation, and troubleshooting of hardware and firmware to support product performance and reliability.
- Evaluate and recommend components, technologies, and market alternatives based on technical requirements, product goals, and operational needs.
- Lead or support the transition of products from Engineering into Operations, ensuring readiness for manufacturing, documentation, and field implementation.
- Provide technical solutions and advanced troubleshooting support for service teams, operations, and end customers.
- Create, maintain, and improve technical drawings, operation manuals, design-engineering guides, and product documentation.
- Develop and deliver technical collateral and presentations for customer training, internal management reviews, and technical briefings.
- Prepare, review, and refine technical sales and field service documentation for manufacturing, purchasing, field teams, and customer use.
- Work cross-functionally with internal stakeholders and external parties to resolve product, documentation, and application issues at an operational level.
- Identify and implement improvements to processes, systems, and technical documentation to enhance product support, team effectiveness, and overall job area performance.
- Assume responsibility for other projects and duties as assigned by VP Engineering and Development or other Company management.
- Responsibility directly tied to Watts Value (Integrity, Accountability, Continuous Improvement, Transparency).
- Travel Requirements: up to 25% for training, product testing and debug, customer startup visits, and team collaboration at other Watts facilities.
Required Qualifications- Bachelor's degree in Electrical Engineering Technology, Electronics, Mechatronics, or a closely related technical field.
- 5+ years of experience in a technical role involving electrical, controls and system engineering.
- Experience supporting end customers, field service teams, and internal stakeholders with technical troubleshooting, product guidance, and issue resolution.
- Foundational understanding of analog and digital electrical circuits and control systems.
- Experience with electrical enclosure design, component layout, and wiring of microcontroller-based systems.
- Hands-on experience with electrical test equipment including multimeters, oscilloscopes, signal generators, and protocol analyzers.
- Strong verbal and written communication skills with the ability to communicate technical information effectively to internal teams, leadership, customers, and external partners.
- Demonstrated ability to work independently under limited supervision while managing multiple priorities and supporting key projects or processes within the job area.
- Understanding of and adherence to applicable laws, codes, policies, regulations, and safety practices and procedures, as applicable.
- Must successfully establish employment eligibility and satisfactorily complete background checks and required pre-employment testing as a condition of employment.
Preferred Qualifications- Experience working in reverse osmosis, filtration systems, uv disinfection, no-salt conditioners, and other water quality related products.
- Working knowledge of plumbing systems, fluid control components (pumps, valves, sensors), and basic hydraulic concepts.
- Experience with CAD Tools such as AutoCAD, Onshape, SolidWorks, or Inventor.
- Experience with PCB Design Tools such as Altium or OrCAD.
- Proficient with Microsoft applications including Word, Excel, PowerPoint, Visio, and Project.
- Experience with programming languages such as C, C#, or Python.
- Experience with embedded firmware environments.
- Proficient at soldering and electrical/electronic rework.
General Applicable Company Competencies - Commitment to Watts' values of integrity, accountability, continuous improvement and innovation, and transparency
- Punctuality and dependability
- Ability to be flexible and adapt to changing work priorities and stressful conditions
- Adherence to all personnel policies, procedures, and standards of process as implemented by Watts
- Maintain productive and collaborative relationships with other Watts employees.
- Adherence to Watts' seven cultural beliefs: Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action
Working Conditions:While performing the job duties, you will be working on-site at a manufacturing facility and will perform the majority of your duties in an office environment. You may, at times, be required to be present on the manufacturing floor and will be required to wear the appropriate personal protective equipment. You will be required to work in the office at the Fort Myers location (Monday - Friday). Your scheduled work hours will be communicated to you by your manager.
Physical Requirements: Specific physical abilities required for this position include, but are not limited to:
- Ability to remain seated at a desk or workstation for extended periods.
- Ability to perform repetitive tasks like typing on a keyboard or using a mouse for extended periods.
- Ability to physically move around the office, organize or transport files, packages, or other office-related materials.
- Ability to read documents, use a computer, and perform data entry tasks.
- Ability to communicate clearly with management and coworkers, particularly in meetings or phone calls.
- Ability to operate standard office equipment such as computers, printers, phones, and copiers.
- Ability to occasionally lift and carry light objects, such as office supplies, documents, or small equipment.
Nothing in this job description restricts Watts' right to assign or reassign duties, responsibilities, and working hours/conditions to this position at any time. This position is "at will," which means that either the employee or Watts may terminate the employment relationship at any time, with or without notice, and for any lawful reason.
#LIOnsiteWatts in it for you:
Please note that the following benefits apply only to permanent roles and do not apply to internship roles.- Competitive compensation based on your skills, qualifications and experience
- Comprehensive medical and dental coverage, retirement benefits
- Family building benefits, including paid maternity/paternity leave
- 10 paid holidays and Paid Time Off
- Continued professional development opportunities and educational reimbursement
- Additional perks such as fitness reimbursements and employee discount programs
- Learn more about our benefit offerings here: https://tapintowattsbenefits.com/
