3+ years experience in Contents Restoration or Moving Experience
Experience managing fire cleaning and contents projects
Valid driver's license with a clean record
Excellent written and verbal communication skills
Dedication to customer service
Ability to lead diverse teams
IICRC Training & Designations a plus (Fire, Water, Odor, Upholstery Restoration)
Responsibilities
Manage and train technicians and laborers
Clean and deodorize fire damaged buildings
Document and inventory personal property items
Schedule and direct crew chiefs
Communicate with clients, customers, and vendors
Maintain relationships to build business
Use modern technology for efficient communication
Benefits
401(k) with matching
Performance-based bonuses
Paid training and development programs
Flexible schedule options
Opportunities for advancement
Full Job Description
Benefits:
401(k)
401(k) matching
Bonus based on performance
Company car
Company parties
Competitive salary
Employee discounts
Free food & snacks
Opportunity for advancement
Paid time off
Training & development
Wellness resources
Benefits:
401(k)
Bonus based on performance
Competitive salary
Opportunity for advancement
Paid time off
Job Description You'll be performing emergency services for people suffering water- or fire- related property damage. This is a management/leadership position which includes:
Hiring, training and managing technicians and laborers
Cleaning and deodorizing fire damaged buildings and personal property
Documenting, inventorying, cleaning, packing and managing personal property items
Managing projects and communicating with customers, clients and vendors
Scheduling and directing crew chiefs
Completing job file documentation
Building and maintaining relationships with clients and vendors to help build business
Lead a team of hardworking individuals serving others within your community
Be empathetic and show a sense of urgency while communicating through modern technology
Team Compensation and Benefits:
Leadership Development - our company grows from the inside. If you are determined and motivated enough, ask about participation in our leadership development initiative to grow your career and explore new opportunities
Monthly cross-training opportunities to advance your career
Flex schedule - at Servpro we are committed to our team and their well-being. We have instituted the ability to flex hours that ensures team members get the time they need for personal matters while still being able to work full time.
Paid training
Referral program
Great culture and team dynamic
Bonus opportunities based on performance
Team Qualifications
Experience managing fire cleaning and contents projects in the restoration industry
Valid drivers license
Availability to work beyond standard operating hours (evenings, weekends, etc.) when needed
Must pass criminal background check
3+ years experience in Contents Restoration or Moving Experience
Dedication to customer service
Ability to lead others from diverse backgrounds
Excellent written and verbal communication skills
Ability to learn and implement software programs that track and identify contents
IICRC Training & Designations a plus (Fire, Water, Odor, Upholstery Restoration)
Valid driver's license with a clean record
Have the ability to work nights/weekends and overtime, if needed
Desire to continually learn new things
Role on the Team (Job Responsibilities):
Foster an environment of collaboration and teamwork within the division and company
Self-managing and time management skills
Writing estimates per carrier guidelines for pack-outs, content cleaning, pack backs, and laundry restoration
Job schedule management and coordination
Assist other team members when needed and foster a positive working relationship with other departments.
Be a great representative of our brand!
Deliver thorough, proactive & direct communication with internal staff, customers, quality assurance and insurance adjusters.
Meet clients and adjusters on-site to assist in issue resolution and provide a professional opinion.
Issue resolution - be the point of contact for customers if they have any questions and/or concerns and resolve those in an effective and timely manner.
Maintain inventory of clean, properly stocked, and organized trucks along with all company equipment.
Manage projects and existing crews
Supervise pack-outs and inventory/evaluation of items
Experience managing fire cleaning and contents projects in the restoration industry
Valid drivers license
Availability to work beyond standard operating hours (evenings, weekends, etc.) when needed
Must pass criminal background check
Compensation: $75,000.00 - $100,000.00 per year
About Institute of Inspection Cleaning and Restoration Certification
The Institute of Inspection Cleaning and Restoration Certification (IICRC) is a non-profit organization that sets standards for the cleaning and restoration industry. The IICRC was founded in 1972 and is headquartered in Las Vegas, Nevada. The organization provides training and certification programs for professionals in the industry, and also serves as a resource for consumers seeking information about cleaning and restoration services. The IICRC has developed several standards for the industry, including the ANSI/IICRC S500 Standard and Reference Guide for Professional Water Damage Restoration and the ANSI/IICRC S520 Standard and Reference Guide for Professional Mold Remediation. The current President of the IICRC is Kevin Pearson.
