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X The application window will be open until at least October 29, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.
Minimum qualifications: - Bachelor's degree or equivalent practical experience.
- 7 years of experience in a program management or stakeholder-facing role supporting operations.
- 7 years of experience analyzing data and generating business insights.
- Experience working with teams in content strategy, knowledge management, knowledge design, or related project or program management.
Preferred qualifications: - MBA or Master's degree in a related field or CSCMP certification.
- 7 years of experience using data analysis to drive decision making.
- 7 years of experience building relationships with stakeholders or clients.
- Experience with AI-enabled tools for content production and distribution.
- Excellent problem-solving skills with the ability to apply structured thinking and logic to your work and provide solutions to challenges.
About the jobAs a Program Manager on the Content Innovation and Operations (CIO) team, you will focus on managing and executing designated areas of operational programs, driving team-level improvements to business processes and operations, and partnering cross-functionally to achieve strategic goals across Google's support and knowledge ecosystems
To learn more about gTech, check out our video .
Individual pay is determined by factors including job-related skills, experience, and relevant education or training.
US: $136000 - $196000 (USD) 15% bonus target equity benefits
Learn more about benefits at Google .
Responsibilities - Own designated areas of a program, managing one large or several small-to-mid-sized projects from inception to completion to ensure they stay on track and meet strategic goals.
- Drive team-level improvements to business processes, workflows, and overall support operations.
- Identify business needs, use cases, and key metrics to focus program priorities and develop robust, workflow-based solutions.
- Generate ideas required to solve highly ambiguous problems, taking full ownership of resulting solutions and enabling AI-readiness across support knowledge ecosystems.
- Partner cross-functionally to align project scopes, define decision principles, proactively resolve roadblocks, and establish metrics tracking frameworks aligned with team OKRs.
