Bachelor's degree in English, Communications, Journalism, or equivalent experience
5+ years of UX Content Design, UX writing, or Content Strategy experience
Advanced project management skills, including team leadership and resource management
Ability to mentor and guide team members
Strong communication skills for diverse audiences
Exceptional detail orientation and organizational skills
Proficient in analytical, creative, visual, and critical thinking
Advanced writing and editing expertise
Familiarity with user-centered design processes
Basic knowledge of HTML, CSS, and JavaScript
Understanding of web and mobile design best practices
Responsibilities
Design, write, edit, and improve user-focused content across various products
Develop and manage a content strategy that enhances user experience and messaging consistency
Create a cohesive vision for product messaging across digital platforms
Utilize storytelling to align user experience with brand voice
Establish content guidelines and best practices for various elements
Identify and implement messaging conventions
Audit existing content to find improvement opportunities
Collaborate with cross-functional teams to enhance product experiences
Advocate for content best practices within the UX Design team
Analyze messaging challenges and propose creative solutions
Generate innovative strategies for impactful user experience messaging
Manage multiple projects while prioritizing based on needs and timelines
Benefits
Collaborative work environment with cross-disciplinary teams
Opportunities for professional development and mentorship
Access to cutting-edge tools and technologies
Flexible work arrangements
Comprehensive health and wellness programs
Supportive company culture focused on employee growth
Full Job Description
Key Responsibilities:
Design, write, edit, test, and improve content that makes our products easier to use and helps our members achieve their goals across their respective journeys. This includes product flows, interface language, emails, push notifications, education materials, product names, navigational nomenclature, terminology, taxonomies and other content across Navy Federal's products and experiences.
Develop and manage an effective content strategy throughout the product development process and influence strategic decisions across and within products to improve overall experience and ensure messaging consistency and performance that accounts for multiple specific member and business contexts.
Develop a vision for messaging across a given product and ensure tactical execution to drive cohesive narratives across all digital touch points
Utilize storytelling and narrative skills to improve user experience in alignment with the Navy Federal brand's tone and voice
Create and manage content guidelines, principles, and best practices for things like voice and tone, headers, CTA buttons, formatting, and emojis
Identify opportunities to define and establish conventions for messaging
Inventory and audit existing content to identify gaps and opportunities to improve the customer experience and business performance.
Collaborate and build strong relationships with key partners across disciplines like product, design, research, customer experience, legal, engineering, marketing comms, and product marketing
Advocate for content best practices within the UX Design team
Research and analyze moderately complex messaging problems, identify opportunities to solve problems utilizing copy
Originate new concepts, strategies or innovative approaches to user experience messaging that have significant impact
Work on multiple projects prioritizing them according to project needs, level of effort of tasks and project timelines
Qualifications:
Bachelor's degree in English, Communications, Journalism or the equivalent combination of education, training, and experience
5+ years of UX Content Design, UX writing, or Content Strategy experience
Advanced skill in project management to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation
Ability to lead, guide and mentor others
Ability to articulate design concepts to a broad audience, including non-designers
Advanced communication skills both verbal and visual
Advanced detail and organizational skills
Ability to apply analytical, creative, visual, and critical thinking
Advanced knowledge of effective writing and editing
Experience of user centered design processes and best practices
Working knowledge of modern development standards, techniques and methodologies (e.g., HTML, XHTML, AJAX, JavaScript, CSS, etc.)
Working knowledge of web, mobile and application design
Working knowledge of best practices for web and mobile-based content, tools, and forms
Desired - Master's degree in English, Communications, Journalism, or the equivalent combination of education, training, and experience
Desired - Knowledge of financial services industry and products • Desired - Human Factors Institute Certified Analyst
