Contact Center Manager - Northern Virginia - Hamaker Court

Children's National Hospital$70K — $117K *
Healthcare
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree required.
  • 5 years of progressive experience in financial/billing.
  • 1 year of supervisory experience required.
  • Strong problem-solving skills in an operational context.
  • Ability to evaluate services and programs for effectiveness and feasibility.

Responsibilities

  • Implement strategic plans through daily operations management.
  • Troubleshoot and resolve operational issues effectively.
  • Collaborate with the Director on significant operational barriers.
  • Assist in developing and evaluating departmental services and policies.
  • Administer programs within budgetary constraints.
  • Evaluate current and new program initiatives for effectiveness and cost.
  • Develop staffing plans to optimize productivity and service quality.

Benefits

  • Comprehensive health coverage including medical and transgender health services.
  • Generous paid time off starting from day one.
  • Financial wellness support with a 401(k) plan.
  • Employer-paid life, AD&D, and long-term disability coverage.
  • Tuition assistance and fitness resources available.
Full Job Description
About the Role:

Participates in planning, implementation, management and evaluation of service/department activities for Children's National Hospital in accordance with accepted national standards and administrative policies.

What You'll Bring:

Minimum Education
Bachelor's Degree (Required) Or

Minimum Work Experience
5 years of progressive experience in financial/billing with one year of supervisory experience (Required)

Functional Accountabilities

Service/ Program Administration and Implementation
  • Implements strategic plan through management of day-to-day operations of department/service area.
  • Troubleshoots operational issues and develops action plans to resolve.
  • Collaborates with Director on significant operational issues/barriers.
  • Assists Director in development, implementation and evaluation of services, programs, policies and procedures, and performance standards to achieve departmental goals.
  • Responsible for administering programs within budgetary guidelines.
  • With Director, evaluates current as well as new program initiatives for effectiveness, feasibility and cost.
  • Develops staffing plans/schedules to optimize productivity and ensure quality services.
  • Ensures compliance with CNMC policies and procedures, and regulatory standards.


Contributes to Department Strategic Planning
  • With Director, contributes to strategic plan for department services, including short- and long-term objectives.
  • Collects and analyzes customer feedback and evaluates service/department effectiveness.
  • With Director, incorporates findings into plans to modify program/ service delivery.

Human Resources Management
  • In collaboration with Director, hires, trains, develops and directs assigned staff to meet departmental objectives.
  • Provides timely coaching and performance feedback.
  • Deploys staff appropriately to meet business objectives.


Benefits That Support You:
  • Comprehensive health coverage, including medical, prescription, infertility, and transgender health services.
  • Generous paid time off, including vacation accrual from day one, sick leave, holidays, and a personal day.
  • Financial wellness support, including a 401(k) plan and healthcare and dependent care spending accounts.
  • Employer-paid life, AD&D, and long-term disability coverage, with optional supplemental plans.
  • Additional perks, including tuition assistance, fitness resources, employee assistance, commuter benefits, and more.


The disclosed salary range includes the minimum and maximum rates within which Children's National believes an individual's base pay rate will fall for this position. It is not typical for an individual to be hired at or near the maximum of the pay range. The exact pay rate for this position will be based on a variety of factors in alignment with the Children's National compensation philosophy. These factors are legitimate and non-discriminatory including, but not limited to, the current market conditions; organizational needs; the individual's combination of prior work experience, level of education, knowledge, skills, and other qualifications. Children's National is committed to providing a fair and competitive total rewards package to each of our employees. This base salary range does not include our comprehensive benefits package or any additional compensation for which this position may be eligible.

About Children's National Hospital

Children's National Hospital Careers

There has never been a better time to explore the job opportunities at Children's National Hospital—the leader in pediatric healthcare. This esteemed institution is not only a beacon of medical innovation and leadership but also a nurturing ground for burgeoning careers in various professional fields.

Work You’ll Do

Join Children's National Hospital's dedicated team to contribute to transformative projects that make a real difference in children's health. This is where skills meet purpose, allowing every team member to engage in meaningful work that supports growth and learning.

Introducing the Children's National Hospital Career Development Program

The program is designed to foster professional growth and leadership through comprehensive diversity training and development initiatives. It aims to prepare individuals for a thriving career in healthcare by equipping them with the necessary tools and knowledge.

Do Innovative Work

At Children's National Hospital, innovation is at the core of everything they do. With a commitment to pioneering research and patient care, the hospital offers a platform where professionals can push the boundaries of what's possible in pediatric healthcare.

Engage in Professional Growth

Children's National Hospital is committed to the professional development of its team. With a variety of training programs and networking opportunities, employees are encouraged to expand their expertise and advance their careers within the healthcare industry.

Be Part of a Great Team

Children's National Hospital prides itself on a culture that values teamwork, diversity, and inclusion. Employees enjoy a supportive environment where everyone’s contribution is valued and where every team member plays a critical role in delivering exceptional care.

Future-Proof Your Career

Children's National Hospital offers a range of job opportunities and career paths, from clinical positions to administrative roles. The hospital provides robust support for certifications and further education, ensuring that employees have the resources to succeed and adapt to the evolving healthcare landscape.

Explore Job Opportunities and Internships

Children's National Hospital offers a variety of positions and internships that cater to a wide range of interests and skills. From hands-on patient care to innovative research positions, the hospital is actively hiring and looking for passionate individuals to join their team.

The Children's National Hospital Employment Promise

With a commitment to employee benefits and a focus on work-life balance, Children's National Hospital ensures that every team member is equipped to succeed both professionally and personally. The hospital's leadership is dedicated to creating pathways for advancement and fostering an environment where all employees can thrive.

Stay Connected

Join the Team

Search open positions that match your skills and interest. Children's National Hospital looks for passionate, curious, creative, and solution-driven team players. SEARCH CHILDREN'S NATIONAL HOSPITAL JOBS

Keep Up to Date

Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work at Children's National Hospital.

READ CAREERS BLOG

Job Alert Emails

Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at Children's National Hospital.
Learn more about Children's National Hospital

Similar Jobs

More Jobs at Children's National Hospital

More Healthcare Jobs

Find similar Contact Center Manager - Northern Virginia - Hamaker Court jobs: