The base salary for this role ranges from $81,872.71 - $122,809.07Where a candidate is placed in the range is based on experience and qualifications and will likely not exceed mid-point to allow for internal equity, development and future increases.
What You'll Do:- Lead daily Contact Center operations to maintain strong service levels, stable call flow, optimized staffing, and operational consistency.
- Coach, develop, and empower teammates through 1:1s, feedback, skill-building, performance management, and recognition.
- Drive financial empowerment and member satisfaction by fostering empathetic service, accurate guidance, and strong referral and sales performance.
- Inspire engagement and performance by creating fun, meaningful contests, incentives, and team motivation strategies.
Elevate the member experience by ensuring empathetic service, accurate financial guidance, and consistent achievement of referral, activation, and satisfaction goals.
What Makes You a Great Fit:We're looking for a leader who combines operational excellence with a genuine passion for people.
You Are:
• A people-first coach who inspires confidence, accountability, and growth.
• A results-driven leader who thrives in a fast-moving environment and knows how to balance service excellence with performance goals.
• A strategic thinker who uses data and insights to drive decisions, improve efficiency, and enhance member experiences.
• An effective communicator who builds trust, develops talent, and fosters strong team engagement.
• A proactive problem solver who embraces challenges and turns them into opportunities for success.
Ready to Lead the Best?If you're looking for more than just a management role and want the opportunity to build teams, inspire excellence, and make a lasting impact, we encourage you to apply today.
Join Harborstone Credit Union and help us continue creating exceptional experiences for our members, teammates, and community.
FLSA: Exempt 
