M&T Bank Corporation

Contact Center Associate Instructional Designer

M&T Bank Corporation • $62K — $103K *
Bridgeport, CT 06606In-Person
Education, Government & Non-Profit
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor’s degree with 2 years of relevant work experience or 6 years of combined education and experience
  • Experience in instructional design, course development, or curriculum development
  • Excellent verbal communication and interpersonal skills
  • Strong critical thinking and analysis skills
  • Skilled in planning, organizing, and self-management
  • Ability to manage multiple projects under tight deadlines

Responsibilities

  • Conduct needs analysis to develop customized learning solutions
  • Create engaging text, graphics, and assessments for training
  • Manage development timelines to meet project deliverables
  • Ensure compliance with company risk and regulatory standards
  • Foster an inclusive environment that aligns with company values
  • Maintain quality of internal controls and implement audit recommendations
  • Perform additional duties as needed

Benefits

  • Comprehensive training and development opportunities
  • Supportive and inclusive work environment
  • Flexible team structure
  • Commitment to high quality standards in deliverables
  • Potential for career advancement within the organization
Full Job Description
Overview:

The Associate Instructional Designer will utilize proven instructional design methodologies to create learning solutions that meet audience learning styles, content topic area, and audience location that adhere to M&T Learning and Development quality standards. Applies adult learning theory and industry-recognized instructional design models (ADDIE, SAM, etc.) to design, develop, and maintain training content using multiple delivery modes, including blended, facilitator led, and web-based training solutions. In addition, the Associate Instructional Designer will leverage various software development tools to design innovative training delivery methods.

Primary Responsibilities:
  • Leverage needs analysis and specific objectives to develop synchronous and asynchronous learning solutions for identified clients.
  • Design and develop text, graphics, animations, simulations, and assessment instruments for learning solutions.
  • Manage development timelines and milestones to ensure all requirements are met to achieve project deliverables.
  • Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
  • Promote an environment that supports belonging and reflects the M&T Bank brand.
  • Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
  • Complete other related duties as assigned.

Scope of Responsibilities:

Ability to work independently to service business line requests and manage partner relationships.  Flexibility to work in an agile team structure. Ensures writing is intelligible and appropriate for the intended audience. Ensures directions for assignments and navigation are clear and appropriate for the intended audience. Assures all course components are published to the LMS.

Supervisory/Managerial Responsibilities:

No supervisory responsibilities.

Education and Experience Required:
  • Bachelor’s degree and a minimum of 2 years' relevant work experience, or in lieu of a degree, a combined minimum of 6 years' education and relevant work experience including a minimum of 1-year instructional design, course development, or curriculum development experience.
  • Excellent oral communication and interpersonal skills required      
  • Critical thinking, analysis, and synthesis skills required       
  • Skills in planning, organizing, and self-management required         
  • Ability to work collaboratively and creatively in a deadline driven environment    
  • Project manage multiple projects at different stages, while meeting deadlines and quality standards           

Education and Experience Preferred:
  • Experience in training and development, retail, sales, or financial and banking services preferred
  • Experience designing and creating web-based and instructor-led trainings leveraging Articulate 360 and Adobe Creative Cloud preferred 
  • Advanced degree in Instructional Design, Curriculum Design, or Adult Education
  • ATD certification preferred   
Physical Requirements:

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $62,200.00 - $103,600.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

LocationWilliamsville, New York, United States of America

About M&T Bank Corporation

M&T Bank is a financial holding company headquartered in Buffalo, New York. M&T's principal banking subsidiary, M&T Bank, operates banking offices in New York, Maryland, New Jersey, Pennsylvania, Delaware, Connecticut, Virginia, West Virginia, and the District of Columbia. Trust-related services are provided by M&T's Wilmington Trust-affiliated companies and by M&T Bank. M&T Bank traces its origins to the founding of Manufacturers and Traders Bank in Buffalo, New York. As a result of mergers, acquisitions, and name changes, M&T Bank Corporation's principal bank is now known as Manufacturers and Traders Trust Company or M&T Bank. M&T Bank reorganized under a bank holding company in 1969 called First Empire State Corporation. The name was changed in 1998 to M&T Bank Corporation, whose common stock is listed on the New York Stock Exchange and trades under the symbol "MTB."

M&T Bank Corporation Careers

Join the vibrant team at M&T Bank Corporation, a leading financial institution where innovation meets tradition, offering a plethora of job opportunities across various sectors. As one of the most respected banks in the nation, M&T Bank Corporation is the perfect place to jumpstart or advance your career in the financial services industry.

Work You’ll Do

At M&T Bank Corporation, you will be part of a culture that cherishes diversity, leadership, and professional growth. Engage in work that makes a real difference in the community while fostering your career development through comprehensive training programs and diverse learning opportunities.

Innovate and Lead

Embrace the chance to work on projects that integrate cutting-edge financial technologies with robust, traditional banking practices. M&T Bank Corporation is at the forefront of the financial industry, offering innovative solutions that redefine banking standards. Our leadership in the market is driven by a commitment to excellence and continuous improvement.

Career Growth and Opportunities

Whether you are looking for an entry-level position or a more senior role, M&T Bank Corporation provides a dynamic pathway for career advancement. With a variety of job opportunities ranging from internships to full-time positions, you can find the perfect match for your skills and ambitions. Our team is dedicated to helping you navigate your career path with tailored development plans and leadership training.

Join Our Team

Explore job opportunities and join a team that values hard work, creativity, and strategic thinking. M&T Bank Corporation is hiring professionals who are passionate about finance and eager to contribute to a team-oriented environment. Enhance your skills through hands-on experience and ongoing professional development.

Networking and Professional Development

At M&T Bank Corporation, networking and professional development are part of our DNA. Connect with industry leaders, participate in high-impact networking events, and take advantage of our mentorship programs. Our employees benefit from a supportive network that boosts their career trajectories and fosters meaningful professional relationships.

Benefits and Culture

Enjoy a comprehensive benefits package that supports both your professional and personal life. M&T Bank Corporation offers competitive salaries, health benefits, and retirement plans designed to ensure the well-being of our team members and their families. Experience a supportive and inclusive culture where every employee is valued and given the opportunity to thrive.

How to Apply

Ready to take the next step in your career? Visit the M&T Bank Corporation Careers page to browse current openings, submit your resume, and prepare for your interview. We are excited to see how your skills and ideas can contribute to our continued growth and success.

Stay Connected

Keep up to date with the latest from M&T Bank Corporation by following our careers blog. Gain insights from our experts and stay informed about new job openings and upcoming networking events. Join M&T Bank Corporation today and be part of a team that is dedicated to growth, innovation, and leadership in the banking industry. Your future starts here!
Learn more about M&T Bank Corporation
Size
17,115 employees
Market Cap
$25.2 billion
Industry
Finance & Insurance
Net Income
$1.3 billion
Founded
1868
5 Year Trend
+0.2%
NASDAQ
MTB
* Ladders Estimates

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