Consumer Service Manager (Remote -Dallas/Austin, TX)

We are seeking a Senior Consumer Service Manager (CSM) to lead and support a team of approximately 41 union and non union hourly major appliance repair technicians located across Austin, Dallas, Oklahoma City & Tulsa. This is a work-from-home position with frequent travel throughout the region to conduct technician meetings, safety audits, training, and hands-on performance management. Position Consumer Service Manager (Remote -Dallas/Austin, TX) Location USA, Austin, TX How You'll Create Possibilities JOB DESCRIPTION / RESPONSIBILITIES: 3 Effectively manages, coaches, and develops a dispersed workforce of 41 appliance repair technicians to ensure team objectives and goals are being carried out. 3 Ability to motivate employees to meet daily targets by holding them accountable for performance and providing feedback as needed. 3 Review metrics and customer feedback data to identify and create action plans to address performance opportunities. 3 Coach employees on how to handle difficult conversations and complicated situations 3 Conduct regularly recurring team meetings with employees 3 Utilize effective problem-solving and conflict-resolution skills. 3 Responsible for managing profits and losses for assigned areas. 3 Displays extensive knowledge of industry standards and practices, achieve Safety compliance program/training & focus on Recordable Rates for workers comp. What You'll Bring to Our Team QUALIFICATIONS: Required Qualifications: 3 Bachelor's Degree or seven years of equivalent work experience 3 Minimum of seven years of work experience 3 Minimum of two years of Supervisory experience of employees 3 Experience managing a Profit and Loss center or similar 3 Ability to travel up to 50% 3 Ability to work out of a home office 3 Excellent interpersonal, communication, teamwork, and facilitation skills 3 Strong business acumen 3 Primary residence should be within a commutable distance to the territories listed above: Austin, Dallas, Oklahoma City Preferred Qualifications: 3 Experience managing a remote workforce 3 High level of personal accountability 3 Proven track record of getting results and achieving goals 3 Basic knowledge of Microsoft Office 3 Previous GE Appliances Factory Service or other appliance service experience 3 Supervisory experience of managing at least 20 or more employees 3 Experience managing approximately $3 million in costs