Consumer Service Manager (Remote -Dallas/Austin, TX)

We are seeking a Senior Consumer Service Manager (CSM) to lead and support a team of approximately 41 union and non union hourly major appliance repair technicians located across Austin, Dallas, Oklahoma City & Tulsa. This is a work-from-home position with frequent travel throughout the region to conduct technician meetings, safety audits, training, and hands-on performance management. Position Consumer Service Manager (Remote -Dallas/Austin, TX) Location USA, Austin, TX How You'll Create Possibilities JOB DESCRIPTION / RESPONSIBILITIES: • Effectively manages, coaches, and develops a dispersed workforce of 41 appliance repair technicians to ensure team objectives and goals are being carried out. • Ability to motivate employees to meet daily targets by holding them accountable for performance and providing feedback as needed. • Review metrics and customer feedback data to identify and create action plans to address performance opportunities. • Coach employees on how to handle difficult conversations and complicated situations • Conduct regularly recurring team meetings with employees • Utilize effective problem-solving and conflict-resolution skills. • Responsible for managing profits and losses for assigned areas. • Displays extensive knowledge of industry standards and practices, achieve Safety compliance program/training & focus on Recordable Rates for workers comp. What You'll Bring to Our Team QUALIFICATIONS: Required Qualifications: • Bachelor's Degree or seven years of equivalent work experience • Minimum of seven years of work experience • Minimum of two years of Supervisory experience of employees • Experience managing a Profit and Loss center or similar • Ability to travel up to 50% • Ability to work out of a home office • Excellent interpersonal, communication, teamwork, and facilitation skills • Strong business acumen • Primary residence should be within a commutable distance to the territories listed above: Austin, Dallas, Oklahoma City Preferred Qualifications: • Experience managing a remote workforce • High level of personal accountability • Proven track record of getting results and achieving goals • Basic knowledge of Microsoft Office • Previous GE Appliances Factory Service or other appliance service experience • Supervisory experience of managing at least 20 or more employees • Experience managing approximately $3 million in costs