Consumer Direct Sales Manager

CrossCountry Mortgage

$90K — $110K *
Finance & Insurance
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Business or equivalent experience
  • 5+ years of external retail mortgage origination with a self-sourced focus
  • 3+ years of experience in retail mortgage sales management
  • 2+ years of experience hiring and managing a mortgage sales team
  • Proficiency in Encompass 360 software
  • Compliance with S.A.F.E and state qualifications for a Qualified Individual
  • Knowledge of FNMA/FHLMC, FHA/VA guidelines and real estate transactions
  • Strong sales, marketing, communication, and management skills

Responsibilities

  • Meet and exceed branch production standards
  • Manage net operating income (NOI), total revenue, and origination quality
  • Direct and support mortgage loan officers by setting goals and implementing policies
  • Establish strategic referral partnerships within the market
  • Analyze and manage General Ledger and Profit and Loss Statements
  • Originate high-quality loans until branch volume supports management without production
  • Identify and develop new business relationships and partnerships

Benefits

  • Comprehensive employee benefit package
  • Opportunities for career development and advancement
  • Supportive work environment focused on sales success
  • Access to resources for continuous learning and professional growth
Full Job Description
Join a well-established Consumer Direct branch in Scottsdale, Arizona, where you'll have the opportunity to build on an existing foundation, develop a high-performing team, and help drive continued branch growth and success. This could be the right next step for an experienced mortgage sales leader who has contributed to a team's success and is ready for greater ownership, influence, and responsibility.

Position Overview:

The Sales Manager directs and manages the sales activities of the branch, ensuring that efficient customer service is provided, and quality loans are generated. This position is responsible for originating loans, recruiting, managing, coaching, and motivating a staff of outside loan officers to meet sales production goals and assure compliance with regulations and policies. The Sales Manager oversees a team of sales professionals.

Job Responsibilities:
  • Meet standards set for branch production.
  • Manage NOI, total revenue, and origination quality.
  • Direct the work of mortgage loan officers, including setting and monitoring of goals, implementing policies and procedures, and managing price protection.
  • Establish referral partners in the market (e.g., realtors, builders, attorneys, financial advisors or CPAs).
  • Analyze and review General Ledger and Profit and Loss Statements.
  • Originate quality loan production until such time as the department's volume reaches sufficient levels to warrant non-production from manager.
  • Identify partnership opportunities and to develop business relationships.


Qualifications and Skills:
  • Bachelor's degree in Business and/or equivalent combination of education/experience.
  • 5+ years' external/outside retail mortgage origination experiences with an emphasis on self-sourced business.
  • 3+ years' retail mortgage sales management experience.
  • 2+ years of hiring and/or managing a sales force in the mortgage industry.
  • Experience with Encompass 360.
  • Meet the requirements of a Qualified Individual as determined by S.A.F.E and State Governing bodies.
  • Experience with FNMA/FHLMC, FHA/VA guidelines and all facets involved in real estate transactions.
  • Excellent sales and marketing skills.
  • Excellent communication and management skills.


This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success! careersatccm.com

CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: https://mycrosscountrybenefits.com

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