07th October, 2026Position OverviewWe are seeking a seasoned Consumer Business : Retail Industry Advisor to drive growth and delivery within a Retail Business Consulting practice in North America.
The ideal candidate combines deep consulting expertise, commercial acumen, and hands-on retail transformation experience, with a passion for tackling complex business challenges across store operations, customer experience, digital commerce, and supply chain optimisation.
This is a senior client-facing role requiring a balance of consulting excellence, business development, and relationship leadership.
Key ResponsibilitiesStrategic Leadership - Shape and execute the retail consulting strategy and plan for the assigned region, aligned with the organisation's global retail consulting vision
- Lead transformation engagements that enhance business performance across merchandising, operations, supply chain, and omnichannel functions
- Act as a strategic advisor to senior retail executives, providing actionable insights and pragmatic recommendations that create value and accelerate growth
- Collaborate closely with global and regional consulting leaders to align go-to-market priorities, delivery standards, and capability development plans
Client Engagement & Business Development - Build, nurture, and expand executive-level client relationships across leading retailers in the region
- Identify, shape, and convert new opportunities by understanding client priorities and developing tailored consulting propositions
- Lead the development of strategic proposals, thought leadership, and value narratives that differentiate the organisation in the retail market
- Partner with account and industry leaders to drive pipeline growth and jointly develop go-to-market plans and pursuit strategies
- Represent the organisation at regional industry events, conferences, and executive forums to strengthen brand visibility and professional networks
Practice & Team Leadership - Contribute to the growth and differentiation of the Retail Consulting Practice by developing frameworks, methodologies, and points of view on retail transformation
- Mentor and empower consultants and managers, fostering a high-performance, collaborative, and entrepreneurial culture
- Partner with digital, analytics, and technology teams to design and deliver integrated business-technology solutions that bridge strategy and execution
- Support internal capability building, recruitment, and knowledge sharing across the broader North America Retail Consulting network
Project Management & Operational Excellence - Oversee engagement delivery to ensure exceptional quality, timeliness, and client satisfaction
- Manage project economics, including resource planning, forecasting, and profitability
- Apply structured consulting methods and agile approaches to drive tangible, sustainable impact for clients
- Champion continuous improvement by leveraging data and feedback to refine practice operations and delivery excellence
Qualifications - Bachelor's degree in business, management, or a related discipline; MBA or advanced degree strongly preferred.
- 15+ years of combined experience in retail consulting, transformation, or strategy, ideally within a top-tier consulting firm or major retail organisation.
- Proven track record of building and growing client relationships, identifying opportunities, and leading pursuits through to closure.
- Demonstrated expertise in business development, solution design, and account growth within the retail industry.
- Strong analytical, communication, and influencing skills, with the ability to engage confidently at C-suite level.
- Deep understanding of current retail trends, including digital transformation, AI-enabled operations, customer personalisation, and omnichannel growth.
- Willingness to travel regionally and nationally as required.
Experience - Leadership experience delivering consulting or transformation engagements across multiple retail functions, including store operations, supply chain, digital commerce, and merchandising.
- Proven ability to grow consulting revenue through client trust-building, proactive engagement, and strategic opportunity management.
- Experience working within cross-functional, global delivery models integrating onshore and offshore teams.
- Strong commercial orientation, including P&L understanding, financial modelling, and ROI-driven decision-making.
- Demonstrated ability to influence and partner with executive stakeholders to shape transformation roadmaps.
- Exposure to analytics, digital, or technology initiatives that link business value with measurable performance improvement.
