JOB DESCRIPTION: Provides direction to a team of IT Project Managers.Performs administrative duties of hiring, purchasing of equipment, conducting employee reviews, staffing and other resource management tasks. Provides guidance and mentoring to staff. Participates in budget preparation and tracking. Estimates feasibility, time and effort of projects and tasks via the Project Portfolio Management committee. Supports projects through appropriate resource assignments. Guides and monitors projects and tasks to successful completion. Maintains procedures and processes to ensure quality control. Sets team goals and prioritizes tasks to align with company and department objectives and communicates these goals to team members. Measures progress and results of team performance.Ensures that project managers understand and follow best practices for software development and project management.Recommends, develops and implements repeatable project management processes and best practices. Manages all aspects of team staffing including hiring, employee retention, employee development and training. Assists staff in maintaining constant communication with customers, both internal and external, to facilitate analysis and troubleshooting to ensure the highest levels of customer satisfaction. Provides status reports to Management as appropriate, highlighting risks and issues.Helps prepare and manage budget. Agile: Coaches and mentors other IT Project Managers in lean/Agile methods. Drives servant leadership and coaches other IT Project Managers on this quality. Empowers the teams to be self-organizing. Empowers the teams and stakeholders to make decisions. Measures and reports progress frequently using agile metrics. Creates Product Roadmap and Release Plan in partnership with POs and IMs. Leads coordinating practices in Agile methods such as Release Planning, Iteration Planning, Grooming etc. Coaches and assists Product Owners in prioritization, 3-Amigo Reviews and other PO activities. Leads and facilitates Scrum of Scrums with related projects/teams. Traditional: Develops and maintains project charters, detailed project plans, weekly status updates and provides problem resolution. Creates and maintains WBS, RACI, Stakeholder Register and detailed Project Management plan. Manages dependencies across projects. Performs Root Cause Analysis. Leads in the establishment and facilitation of internal IT project. RESPONSIBILITIES: WORK EXPERIENCE: CERTIFICATIONS: CSM - Certified Scrum Master - Enterprise - PMP - Project Management Professional Enterprise EDUCATION: